Customer Account Representative
RNR Tire Express is ready to hire a full-time Customer Account Representative with great customer service skills. An average Customer Account Representative makes $16.50 to $18.00 with our bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:
Medical, dental, and vision insurance
Long- and short-term disability
Accident, critical illness, and cancer plans
401(k) matching plan
Paid holidays
Growth potential
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!
THE DAY-TO-DAY
You can be found in the office Monday-Friday, 9:00am-6:00pm and Saturday 9:00am-3:00pm with one weekday off each week and Sundays off.
Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pickup product and do door hangers.
Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.
OUR IDEAL Customer Account Representative
Positive - a can-do attitude that helps you rise to challenges
Communicator - strong communication skills especially over the phone
Passion for customer service - motivated to maintain relationships with our customers
Patient - ability to work with customers even when they're upset
Multitasker - prioritize and juggle multiple tasks effectively throughout a busy work day
Is this you? If so, keep reading!
ABOUT RNR TIRE EXPRESS
RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 160 locations in 22 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".
We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.
REQUIREMENTS
Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
Valid driver's license with a clean driving history
Can pass a drug screen and background check
Ability to work a flexible schedule
Professional communication skills in English (bilingual is a plus!)
Strong computer and phone skills
If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team. Apply today to be a Customer Account Representative!