Customer Service Representative - Insurance Agent - Hybrid Remote

Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative – Insurance Agent working hybrid in Concord, NC, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. 

Already have your active Property and Casualty License? We’d love to have you onboard. We value your investment in yourself to study and pass the insurance exam in your current state. We’ll help expand on that experience and grow by paying for you to be reciprocally licensed in other states and invest in your continuing education credits, as well as any renewal costs. 

This position requires you to reside within 60 miles of Concord, NC. 

What You’ll be Doing  

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

As a Licensed Insurance Agent, on a typical Day, you’ll  

• Answer incoming communications from customers, no cold calling   
• Conduct research to provide answers for customers to resolve their issues  
• Understand members’ life events that may offer sales cues   

What You Bring to the Role  

• Active Property and Casualty License or desire to train and become a licensed insurance agent 
• 6 months or more of customer services experience 
• High school diploma or equivalent 
• Recognize, apply and explain your product or service knowledge 
• Computer experience 
• High speed internet (>25mbps); hardwire connection to modem/router is recommended  
• A quiet workspace in your home where you can work without background noise (trust us you’ll appreciate the quiet) 

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit www.mybenefits.ttec.com for more information. 

A Bit More About Your Role  

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.