Customer Success Manager

What You'll Do:

As a Customer Success Manager at Bigleaf Networks you will proactively work with our customers to ensure they are solving their internet and business problems with Bigleaf. Whether analyzing customer detail and data to answer questions, reviewing health scores to prioritize where more value could be delivered to a customer, or working cross functionally with an internal team - Customer Success meets this need.

You will work directly with customers and need to be able to answer any question on subscription dates, contract terms, hardware shipping information, and a wide variety of additional requests that require the ability to navigate multiple internal systems. No experience with these systems is required for this position; what is required is that your interest is piqued to learn more about them.

Come join us at Bigleaf to help businesses connect to their customers, people like us, people like you!

Position is 100% remote!

Responsibilities:

• Monitor customer health and build associated risk mitigation plans


• Drive product adoption, customer satisfaction, and overall customer health scores


• Build and own relationships with key customer accounts to establish yourself as a trusted advisor


• Resolve customer inquiries by aligning customers with the right resources


• Collaborate with other Bigleaf teams to ensure adoption and successful renewal

Qualifications:

• Experience actively engaging with customers (Experience does not need to be industry specific)


• Experience with business tools such as Netsuite, Zendesk, or HubSpot is a plus


• Excellent communication skills, both written and verbal


• Excited to learn and tackle new challenges


• Motivated to be a valued teammate


• Not afraid to ask for help and doesn't hesitate to provide help


• Can maintain attention to detail in a fast paced environment


• Desire to help shape the future of this department

Who We Are:

Bigleaf Networks improves Cloud connectivity and Internet performance. We are a team of telecom and network software professionals who built our Cloud-first SD-WAN service based on the natural architecture of leaves. We provide a better Internet experience with simple implementation, friendly support, and powerful technology.

Bigleaf exists because of leaders and dreamers who believed there was a better solution to a technological need in business. As we continue to grow, we keep this leadership mentality in mind, and we encourage each other to constantly be improving by developing grit, servant leadership, diversity, and innovation.

Our Core Values:

Whether working with a customer or interacting with one another around the office, Bigleaf's core values are heartfelt service, positive attitude, transparency, and focus. At our core, we are here at Bigleaf to develop technology that will help people, and these values help us maintain that intention.