Virtual Patient Care Customer Service
Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Care Liaison WFH with Work from Home you can be a part of an organization that is devoted to giving back!
Benefits
Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Fertility and family building benefits through Progyny
- Free counseling services and resources for emotional, physical and financial wellbeing
- Family support, including adoption assistance, child and elder care resources and consumer discounts
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan
- Retirement readiness and rollover services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Patient Care Liaison WFH to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
As a Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.
What you will do in this role:
S
peak with customers, patients and stakeholders
P
erform all components of call processing for inbound and outbound contacts while documenting those calls in the system
E
nsure performance and quality standards are met
Schedule patient appoints for follow up
D
emonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
P
rovide superior customer service to internal and external customers and patients
S
upport the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership
Qualifications you will need:
Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
Experience Scheduling appointments
One year of customer service experience preferred
One year of experience using an internet-based software program
Work from home roles require employees must have high speed internet
25
MB download and
6
MB upload.
"There is so much good to do in the world and so many different ways to do it."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Patient Care Liaison WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Description:
HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We’re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.