Call Center Representative

Job Opening: Call Center Agent       

Hybrid Remote

Worksite Location

Palatine, Illinois, 60067,

United States

Schedule:

Our Consumer Care Contact center is open seven days per week from

7am-8pm.

-             Each team member is scheduled five days per week, 40 hrs.

-             May have split days off, usually working one weekend day 

-             Expected to work some holidays

-             Required in person in office days on Tuesday, Wed, Thurs.

-             Remote work on Sun, Mon, Fri, Sat (may change)

-             Perm schedule will be given when out of training

-             Typical shifts are 7-4, 8-5, 9-6, 10-7 or 11-8

-             schedule may change based on the business needs

-             In peak season, March-Aug, we may have OT offerings

Training will be for 3 weeks

-             M- F, 8am -5pm

-             3 days in person in office- Tues, Wed, Thursday

Additional 2 weeks of nesting

-             M- F, 8am -5pm

-             3 days in person in office- Tues, Wed, Thursday

Coming out of nesting, will be hybrid for first 30-45 days- 3 days in office, Tues, Wed, Thursday

-             *Based on

performance, could go full remote after 30 days of training/nesting, 1 day in

office a month at min, there could be more than 1 a month for meetings.

Job Description

The primarily accountability of the Consumer Care Agent is to

offer outstanding service to consumers. It is the responsibility of the

Consumer Care Agent to be available, helpful, friendly and knowledgeable.

Consumer Care Agents are the voice of the company. Consumer Care Agents are

responsible for assisting the call center in achieving/exceeding stated service

level goals. Our Consumer Care Contact center is open seven days per week from

7am-8pm.

Essential Duties and Responsibilities:

•            Interact with customers via phone and email in a call center environment.

•            Listen to customer concerns and questions with the goal of identifying the causes of the situation.

•            Obtain and evaluate all relevant information to handle inquiries and requests.

•            Process warranty replacements, orders, and returns.

•            Respond promptly to consumer inquiries and resolve issues in a timely manner.

•            Answer inquiries about products, cooking, maintenance, troubleshooting, and assembly.

•            Responsible for maintaining a high level of professionalism with clients and working to establish a positive experience with every consumer.

•            Ability to perform under pressure while working in a fast-paced environment.

Additional Skills & Qualifications

Must Haves:

- Experience: 2+ years of customer service (i.e. Food Service,

Retail, Consumer Interaction, Apple Store, AT&T, Call Center)

- Familiar with Technical; smart devices, ios and androids,

computers, smart phones, and applications

- Web-based platforms, Microsoft Office Suite and any other

web-based software

- Strong written and verbal skills. Will need to have professional

grammar and writing skills.

- Candidates will need to have high-speed internet and a

professional home office setup to wfh.

Employee Value Proposition (EVP)

-Corporate Headquarters for a Large Company

-Their office oversees a pond, full kitchen in the basement.  They offer Potlucks and company outings.  Halloween each department has a costume contest.  This is an awesome place to work.

-Opportunity to convert permanently after contract and busy season

-Benefits

-Opportunity to advance to QAs, Specialist Roles

-Weber offers career training

Pay Rate

$18.00

Interview Information

INTERVIEW INFO:

1 step virtual Microsoft Teams interview with the camera on.

Expected Start Date

4/10/2023

Additional Compliance Information

No drug test

No Background Check

To apply: Email your interest to [email protected]

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.