Customer Service Monitoring Representative Remote

ADT Security Services, Inc Remote
customer service monitoring representative remote adt team monitoring calls security it dispatching procedures equal employment opportunity (eeo)

Company Overview:


ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT


Check out more about life at ADT here.


Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.


Why Choose ADT?


At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.


Major Responsibilities:


An Alarm Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.


A day in the life of an Alarm Monitoring team member can look like:



  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.

  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.

  • Completing alarm processing in accordance with departmental procedures.

  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.

  • Receiving inbound calls related to alarm call back inquires.


When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes:



  • Paid training

  • Full benefits on the 1st of the month after 31 days of employment

  • Casual, yet energetic and engaging work environments

  • Medical, Dental, Vision, 401(k) with employer matching

  • Paid vacation time (We all need to recharge)

  • Tuition reimbursement, employee referral bonuses

  • Potential opportunities to work from home based on business needs

  • A culture of coaching, development and career growth opportunities


We're looking for someone with results they are proud of like:



  • High school diploma or equivalent required

  • Minimum of six (6) months of customer service experience required

  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once

  • Ability to be licensed in multiple states


#LI-REMOTE


ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.


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