PART-TIME CUSTOMER SERVICE REPRESENTATIVE
BrightSpring Health Services
Louisville, KY
customer service
customer service representative
service representative
representative
health
calls
team
family
sales
leadership
customer service
service center
pharmacy
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November 27, 2022
BrightSpring Health Services
Louisville, KY
PART_TIME
Our Company:
BrightSpring Health Services
Overview:
Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!
Responsibilities:
Qualifications:
About our Line of Business: BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.
BrightSpring Health Services
Overview:
Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!
Responsibilities:
- Must be able to work evenings and on call
Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving
Identify from a social/physical needs aspect the situation and needs of the individual
Provide customers with product and service information; obtain customer information, and customer leads
Facilitating outbound calls to connect callers with proper Company resources and Company branches
Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale
Researching care related solutions for customers
Identify and escalate priority issues
Documenting all interactions and following up on customer needs
Complete call logs and call reports
Provide leadership/ coaching to Customer Service Center Representatives
Review Respect & Care Service Center calls for quality check and feedback
Provide detailed reporting to leadership as requested
Other duties as assigned
Qualifications:
- Outstanding verbal and written communication skills and etiquette via phone and email
Professional Customer Service skills with basic sales, building rapport, and problem solving experience
High energy, good memory, and able to multitask effectively
Structured organizational skills
Ability to adapt and prioritize in a fast paced, dynamic work environment
Computer skills including working in Word, Excel, and databases
Good listening skills and attention to detail
Detail oriented, able to successfully manage multiple projects
Available to work varying shifts as needed
About our Line of Business: BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.
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