Software Engineer II (ServiceNow) - Remote

This position is for a Software Engineer II and will require completion of software development assignments which include Research and Analysis, Design and Prototyping, Development, Integration and Testing, Implementation, and Maintenance. RESPONSIBILITIES: Participate in the administration and configuration of the ServiceNow application modules Participate in the creation of new solutions and/or enhancements to existing solutions using ServiceNow development tools and other programming / scripting languages (REST, JavaScript, HTML, PowerShell, etc.) Resolve Incidents and fulfill Service requests and stories according to defined Service Level Agreements (SLA) and company policies Consult with customers regarding ServiceNow features and functions Engage with customers to create Dashboards and Reports (as requested) Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF) Create and maintain documentation QUALIFICATIONS: 2+ years of Software Engineering experience BS Engineering/Computer Science or equivalent experience Experience in an application development role: proficient in REST, JavaScript, and HTML The ability to evaluate business problems: develop technical specifications and solutions that meets or exceeds the defined requirements resulting in a better customer experience Familiarity with IT Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices Effective communication skills (written, verbal, and active listening) Ability to prioritize competing tasks PREFERRED SKILLS: Experience within the ServiceNow ecosystem (development tools, database schema, etc.) and ITSM applications (Incident, Change, Problem, Knowledge, and Asset) Familiarity with ServiceNow Configuration Management Database (CMDB) schema and CI classes Create, implement, and maintain REST APIs and integrations between ServiceNow and external services Familiarity with Public Cloud (IaaS and SaaS) and On-Premise Data Center concepts and technologies Familiarity with Agile methodologies LOCATION: Remote - US RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact ~~~ or if you are based in the US you may also contact us on ~~~.. Please read our Candidate Privacy Policy (~~~) . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.