Sr. Project Manager Remote

Global Payments (Beamery) Remote
project manager manager remote data technical configurations configuration module test analysis team mapping education
January 26, 2023
Global Payments (Beamery)
Salem, Oregon

Description


Summary of This Role

Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation. Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions. Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

What Part Will You Play?

  • Consults/Directs clients that have highly complex setups to create a unique and specialized system configuration for processing. Serves as modules functional subject matter expert (SME) while actively participating in scope/discovery meetings to compare/contrast clients' current solutions' offerings and future business needs with our service offerings and functionality. Understands multiple/all module interactions and required configuration to account for complex and custom configurations. Leads meetings in the absence of Assessment and Consulting, where/when applicable. Proactively and routinely offers guidance and recommendations on product/service functionality on items that are not easily deduced from discussions and can only be ascertained through experience and past client configurations and set ups. Analyzes scope documents, advises on non-routine errors and omissions (such as: readily and easily advises clients where incorrect/inconsistent options settings in any module(s) are causing the reported issue along with providing a thorough reason and resolution of the issue, and advises/notifies clients and internal groups in advance on setting configurations that require complex option configurations in other areas in order to successfully process the client correctly including recommending where procedural documentation is required in order to avoid other issues once the client is live), and utilizes corrected document to preset Options configurations in preparation for future Options selection, test plans, and issue resolution sessions. Leverages understanding of clients' existing functionality in order to properly train and assess clients in their system parameters decisions. Provides forward thinking consulting such as listing the next five+ things that need to happen within the implementation, provides a high level assessment to the client and other groups and subsequently reconvening to provide an impact analysis and assist the client in decisions while looking up from the module under review and across to all other modules and their configuration.
  • Analyzes Option compares per region throughout the implementation process. Consults on actions needed for client to resolve discrepancies. Provides SME guidance to Analysts work as the primary point of contact for multiple clients on fewer than three modules or functions to include all environments while the client is in the conversion/deconversion/start-up process.
  • Provides recommendations and guidance to Data Map team with internal field Options level decision mapping; validates mapping is consistent with client configuration plan. Leverages a strong Data Segment (functionality) knowledge in order to manually perform field level verifications for multiple events prior to conversion. Advises/Reviews lower level analysts in the performance of verifications. Conducts complex analysis of data, solves problem and makes recommendations for option setup (i.e., data mapping, product features, statements, cards, interfaces) while collaborating with technical teams to document requirements.
  • Performs and/or provides consultative direction on First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) to include modifying/creating test cases, creating test data, and documenting the results.
  • Provides expert advice on issues by reviewing the results of data research. Consults on the impact and provides a remediation plan. Keeps management abreast of situations and gives clear and precise updates to executives, client and team. Conducts and documents lessons learned and possible solutions, formats and implements solutions. Reviews, evaluates and interprets results from the internal metric and dash board tools throughout the implementation process.
  • Provides and guides others on client education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations. Monitors and provides functional education for a smooth transition to the long-term support team through education of client and internal resources. Provides recommendations for improvements through transition phase.
  • May provide strategic guidance and expertise to analyze, interpret, develop and implement intricate business specifications and logical flowcharts that include features and functions from which programmers can create complex technical specifications by leveraging system or module knowledge in the design of system screens and database structures, where/when applicable.

#LI-Remote

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred.
  • Typically Minimum 8+ Years Related Experience
  • Experience in business, information systems, or finance related field required.



Preferred Qualifications

  • Master's Degree
  • Masters in Business Administration (MBA)
  • Typically Minimum 8+ Years Related Experience
  • Experience in system integration, implementations, and conversions preferred.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
  • Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
  • Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
  • Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge.
  • Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment.
  • Facilitation and Negotiation - Ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given.

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