Fraud Investigator - Experienced Associate

**Specialty/Competency:** Risk

**Industry/Sector:** Not Applicable

**Time Type:** Full time

**Travel Requirements:** Up to 20%

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

+ Invite and give in the moment feedback in a constructive manner.

+ Share and collaborate effectively with others.

+ Identify and make suggestions for improvements when problems and/or opportunities arise.

+ Handle, manipulate and analyse data and information responsibly.

+ Follow risk management and compliance procedures.

+ Keep up-to-date with developments in area of specialism.

+ Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

+ Build and maintain an internal and external network.

+ Seek opportunities to learn about how PwC works as a global network of firms.

+ Uphold the firm's code of ethics and business conduct.

**Job Requirements and Preferences** :

**Basic Qualifications** :

**Minimum Degree Required** :

Bachelor Degree

**Minimum Years of Experience** :

2 year(s)

**Preferred Qualifications** :

**Preferred Knowledge/Skills** :

Demonstrates some abilities and/or a proven record of success investigating transaction fraud such as (ACH, Wire, debit/credit card) application fraud, account activity fraud and fraud claims involving the following:

+ A proven record of success all products associated with the case, (Bank Accounts, Loans, Investment Accounts and Cash Management Accounts);

+ A proven record of success to determine if the activity reviewed presents a potential fraud threat and whether or not to file Suspicious Activity Reports (SAR);

+ A record of success advising and assisting the team with creating and implementing strategic decisions; while driving business objectives;

+ Conducting thorough investigations on identified and suspicious accounts within the specified systems;

+ Ability to create a case file with documentation to support the final decision;

+ Monitor fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary;

+ Gathering appropriate documentation to support final determination;

+ Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management;

+ Review alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SARS) is required along with completing BSA form, writing narrative and gathering supporting documentation;

+ Conduct periodic internal account/customer reviews to identify potentially fraudulent activity;

+ Ensure compliance with departmental standards and processes to increase production and accommodate work volumes;

+ Assist with creating and implementing policies and procedures across all teams;

+ Assist the team with creating short term and long-term plans identifying associated benefits of strategies that are to be developed to reduce fraud exposure; and,

+ Build and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success.

Demonstrates some abilities and/or a proven record of success in the following:

+ A proven record of fraud investigations experience in the banking or financial services industry;

+ Proven knowledge of financial services products including knowledge of credit card, check, ACH, wire, debit card and other payment channels operating rules;

+ Understanding of electronic crimes as they relate to fraud and theft of credentials;

+ Thorough understanding of fraud operations, regulations, industry trends & best practices;

+ Working knowledge of banking operations and applicable regulations;

+ Proven record of success in project management, organizational, and negotiation skills;

+ Proven record of success: time management, decision making, judgment, problem-solving, and prioritization; and,

+ The ability to work from reports, create reporting and tracking of work, being detail-oriented and taking a process-oriented approach.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryassociate.

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