Sr Field Claims Adjuster, Property - Large Loss

Liberty Mutual Seattle, WA
large loss training liberty losses inspection contractors emergency manages supervision customer service representatives engagement writes
March 14, 2023
Liberty Mutual
Seattle, WA
$1-1000000/YEAR

Manages, investigates and resolves assigned high severity Property Loss claims under limited supervision. Provides policyholders with exceptional customer service. May assist Customer Claims Representatives with in-person inspection/policyholder contact where necessary.

 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Responsibilities:

  • Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
  • Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
  • May work with a Liberty network contractor in the appraisal process.
  • Ability to independently scope high severity losses and/or large losses.
  • Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
  • Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
  • Identifies suspicious losses.
  • Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
  • May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases.
  • For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
  • Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager.

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