Manager Edi Operations – Remote Jobs

Manager, EDI Operations, will plan, staff, direct, develop and maintain efficient processes within Group Services. Must demonstrate strong technical and business acumen to grow EDI capabilities. Defines strategic direction and is accountable for achieving EDI business outcomes. Partners with internal stakeholders and external customers to ensure alignment of future state EDI roadmap. Supports ongoing technology enhancements and change management efforts to improve overall customer experience. Effectively manages relationships with Benefit Administrators. Develops and maintains a fair and equitable working environment.

WHAT YOU’LL DO:

• Responsible for highly visible operational business processes including supporting the onboarding of all new EDI Partners and Customers.


• Manage individual and team performance and continuously develop skills and knowledge base to build and maintain a high-performing team


• Provides and promotes excellent customer service


• Continuous technology improvement, including staying current with the latest EDI standards


• Plans, organizes, staffs, leads and controls activities pertaining to Group Services including: Planning projects and capital and human resource budgets; interviewing, selecting and training of Supervisors and/or other direct reports; monitoring and appraising performance of direct reports to hold them accountable for end results, including human resource management; coaching and motivating direct reports; administering disciplinary action as needed; administering compensation to direct reports; ensuring that Group Services complies with affirmative action guidelines.


• Implements risk management policies, procedures and processes and advocates for organization-wide efforts when policies/procedures span different areas to protect policyowners, producers and the company.


• Ensures all daily activities support the Division efforts to meet or exceed corporate policies, procedures and/or directives. Ensures all new legislation, mandates and legal requirements are analyzed and information is disseminated to the appropriate functional areas for review and implementation. Identifies areas of non-compliance, developing procedures to modify and/or enhance existing processes and initiates corrective action.


• Develops and demonstrates strong leadership skills in the area of talent, visionary and business leadership.


• Leads and participates in project activities initiated to enhance customer satisfaction, corporate profitability, productivity and/or quality. Researches and analyzes trends and changes across Benefits Solutions products based on customer feedback, as well as the overall insurance industry, and develops related plans to improving operational excellence and risk mitigation.


• Maintains a current knowledge of operations, claims and new business trends and a proactive posture in the insurance and service industries


• Assists in the coordination and monitoring of daily operational risk activities including quality and quantity of work and corrects minor workflow problems.


• Develops, implements, directs and monitors adherence to department policies that support a sale/customer loyalty and high policyowner persistency.


• Responsible for building and maintaining strong working relationships with both internal and external customers to maximize policyholder satisfaction. Develops and maintains effective working relationships with policyholders, brokers and/or field offices

ABOUT YOU:

• You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.


• You are able to work remotely and have access to high-speed internet.


• Must be located in United States or Puerto Rico.

We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – wed love to hear from you!

• Effective management skills, strong leadership, analytical, decision-making, communication and human relations skills.


• Proven effectiveness in managing in a service environment.


• Ability to effectively plan, organize and manage multiple projects and activities.


• Sound and independent judgment and the ability to think and conceptualize beyond existing barriers, methods and practices.


• Ability to work effectively in a fast-paced dynamic environment.


• Understanding of corporate policies, philosophies and objectives.


• Knowledge of business processing functions including systems technology, and related federal and state regulations.

WHAT WE CAN OFFER YOU:

• A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website


• An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.


• Tuition reimbursement, training and career development.


• Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.


• Flexible spending accounts for healthcare and childcare needs.


• 401(k) plan with a 2% company contribution and 6% company match.


• Competitive pay with an opportunity for incentives for all associates.


• Flexible work schedules with a healthy amount of paid time off.


• For more information regarding available benefits, please visit our Career Site.


• Salary Range: Minimum: $81,360 MidPoint: $107,805 Maximum: $134,250


• Pay commensurate with experience.


• Recognized as a certified Great Place to Work®.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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