Technical Support Specialist, Simulation
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Job Requisition ID #
22WD61684
Global Product Support @ Autodesk
Our specialists collaborate closely with their peers to analyze trends in customer activity to enable the AKN as an effective tool for achieving business objectives and have a direct influence to make the necessary changes needed to increase customer happiness and dedication.
Position Overview
Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Office location: Denver, CO / Portland, OR
Responsibilities
Technical Support
Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships
Document support interactions in a company-wide case management system
Advance unresolved issues to senior staff as required
Research, verify, and document product defects
Actively handle personal backlog of support requests
Manage customer and partner expectations by providing timely updates on progress
Internal Support
Participate in product beta programs & product testing events organized by the product division development teams
Remain informed on improvements in supported products in relevancy to the mechanical design industry
Assist in the fundamental development and maintenance of knowledge base quality
Influence product management and product development to make improvements
Preferred Qualifications
Bachelor degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or similar work experience
2-3 years of industry experience
Experience with FEA/CAE tools (Example: CFD, Nastran, Abaqus, Ansys)
Experience with CAD tools (Example: Fusion 360, Inventor, Solidworks)
Willingness and ability to work flexible hours
Proficient in Microsoft Office and social media tools
Strong customer service, troubleshooting, and analytical skills
Excellent written and verbal English communication skills (Additional language skills are a plus)
The Ideal Candidate
People-minded : empathizing with, responding to, and problem-solving customer issues
Prompt : making timely decisions based on sound logic and consideration of the consequences
Take initiative : having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
Organized : clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner
Strategic : offering articulate recommendations and rationale and builds support with key decision makers
A wet sponge : actively listening to others in order to communicate technical information clearly and concisely
Intellectually curious : learning from mistakes, adapting to change, and seeking out ways to develop new skills
Influential : being a role model inspiring others and affecting a positive impact
EEO Statement
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, gender, disability, veteran status or other protected category. Autodesk will consider for employment all applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance and any other state, federal or local law.
Target Pay for this Position (Colorado): 72K
#LI-POST
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%[email protected]%3E) .