DON'T WORK 9 TO 5 (OR DO)! - Remote / Work from Home - Customer Service Rep. - Set your own hours.
ECS Virtual Support, LLC
Remote
remote
work from home
customer service
customer service rep
gb
virtual
customer support
customer satisfaction
customer service
calls
communication
desktop
drive
February 22, 2023
ECS Virtual Support, LLC
Rockford, Illinois
Overview
- Join ECS as a Virtual Customer Support Agent. Our company is seeking over 4,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
Responsibilities
Qualifications
Standard Requirements
- Customer experience preferred but not required. Must have excellent communication skills and positive attitude
- Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
- Must demonstrate professionalism with excellent typing, communication and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to standard background check, drug test, technology check and voice assessment
- Must be willing to work hard and strive for high customer satisfaction ratings
- Must be articulate with excellent command of the English language
- Must be 18 years old or older
- Must have a high school degree or equivalent
- Must be authorized to work in the US
- Must reside in the US
- Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
- Access to smart phone for system verification required
Technical Requirements
- CPU Speed Dual-Core 2.8 GHz or better
- Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
- No Atom, Celeron, Pentium, Opteron Processors
- Minimum Hard Drive Available Space: 20 GB
- Minimum Hard Drive Total Space: 60 GB
- Minimum Internet Download Speed: 10 mbs
- Minimum Internet Upload Speed: 3 mbs
- Maximum Network Latency: 120 ms
- Windows 10 (64bit) Operating System
- Minimum RAM: 4 GB
- Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
- Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed
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