IT Service Desk Technician
SOLV Energy, LLC
Bend, Oregon
service desk
technician
service desk
insurance
customer service
technical
team
technical support
energy
procedures
technician
manager
email
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
November 20, 2022
SOLV Energy, LLC
Bend, Oregon
FULL_TIME
$25-30/HOUR
POSITION DESCRIPTION
Position Title: IT Service Desk Technician
Position Reports To: IT Service Desk Manager
Position Directly Supervises: N/A
Purpose of Position: This position will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders.
Position Responsibilities and Duties:
Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService
Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
Perform technical support onsite and remotely as needed
Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rdparty vendors to get employee questions/issues resolved.
Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
Perform duties as assigned
Minimum Skills or Experience Requirements:
2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education
Experience managing tickets within a service desk solution
Ability to provide excellent customer service in both oral and written format
Ability to work in a team-oriented, collaborative environment
Ability to maintain accurate documentation
Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
Ability to absorb and retain information quickly
Ability to follow procedures consistently and accurately
Good organizational skills, with the ability to prioritize and coordinate work efforts
Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
Energetic, enthusiastic, charismatic
Entrepreneurial spirit
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Bend, OR 97703: Reliably commute or planning to relocate before starting work (Required)
Experience:
IT support: 1 year (Preferred)
Work Location: Hybrid remote in Bend, OR 97703
Position Title: IT Service Desk Technician
Position Reports To: IT Service Desk Manager
Position Directly Supervises: N/A
Purpose of Position: This position will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders.
Position Responsibilities and Duties:
Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService
Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution.
Escalate issues to higher tier support as needed in a timely manner with appropriate documentation
Perform employee onboarding/offboarding including device prep, account creation, end user training, etc
Perform technical support onsite and remotely as needed
Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications
Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rdparty vendors to get employee questions/issues resolved.
Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team
Perform duties as assigned
Minimum Skills or Experience Requirements:
2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education
Experience managing tickets within a service desk solution
Ability to provide excellent customer service in both oral and written format
Ability to work in a team-oriented, collaborative environment
Ability to maintain accurate documentation
Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills
Ability to absorb and retain information quickly
Ability to follow procedures consistently and accurately
Good organizational skills, with the ability to prioritize and coordinate work efforts
Proficient in the use of Microsoft O365 tools and experienced in supporting these applications
Energetic, enthusiastic, charismatic
Entrepreneurial spirit
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Bend, OR 97703: Reliably commute or planning to relocate before starting work (Required)
Experience:
IT support: 1 year (Preferred)
Work Location: Hybrid remote in Bend, OR 97703
Report this job