Senior Product Designer

Who are we and why should you join us?

• We help people change their lives. BetterHelp is the world's largest therapy service. We set out on a mission to provide everyone with easy, affordable, and private access to professional counseling: anytime, anywhere. To date, our network of over 25,000 licensed, accredited, and board-certified therapists have assisted more than 3,000,000 people. Every month, our secure website and mobile app facilitate over 5,000,000 messages, chats, voice calls, and video sessions that help people face life's challenges.


• We're taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.


• We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team's well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What are we looking for?

BetterHelp is looking for a Senior Product Designer who is passionate about creating seamlessly designed solutions. The ideal candidate is detail-oriented, collaborative, and an effective communicator. We are looking for someone excited about solving existing UX problems while also creating new features in the mental health space.

What will you do?

• Create user flows, wireframes, and high fidelity prototypes to address user, product, and business needs.


• Conduct user research and testing to uncover pain points.


• Prioritize changes and improvements based on impact and complexity.


• Write detailed product and design specifications for developer hand-off.


• Work cross-functionally with product, data, and engineering teams to ensure the smooth launch of new features.


• Use quantitative and qualitative information to continually iterate and improve on the user experience.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.


• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.


• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed here!


• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.