FT Call Center Representative - Work From Home
Spatial Front, Inc.
Remote
call center
representative
work from home
customer service
remote
call center
providers
government
government entities
phone calls
calls
email
messaging
January 28, 2023
Spatial Front, Inc.
Shelbyville, Indiana
[Customer Service / Fully Remote] - Anywhere in U.S.
/ Up to $55K per year - As a Call Center Rep you'll:
Communicate with broadband providers, government entities, and consumers and provide stellar support to customers through phone calls, email, and potentially other messaging services; Document the nature of the interaction in FCC's ticketing system; Promptly and accurately discern the filer's issue; Escalate inquiries to Tier 2 support or to FCC staff, when appropriate; Identify trends related to customer inquiries and provide regular feedback to management as needed; Create and/or edit knowledge documentation articles.
Hiring Fast >>
/ Up to $55K per year - As a Call Center Rep you'll:
Communicate with broadband providers, government entities, and consumers and provide stellar support to customers through phone calls, email, and potentially other messaging services; Document the nature of the interaction in FCC's ticketing system; Promptly and accurately discern the filer's issue; Escalate inquiries to Tier 2 support or to FCC staff, when appropriate; Identify trends related to customer inquiries and provide regular feedback to management as needed; Create and/or edit knowledge documentation articles.
Hiring Fast >>
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