Manager PROvider Engagement - Remote
Lowe's is able to offer remote employment of this position in the following states: AL, AR, AZ, CA (salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
JOB SUMMMARY:
The primary purpose of this role is to serve as the trusted strategic counsel to Services leadership and their teams, identifying PROvider experience needs and developing plans aligned to improve Field PROvider Management team engagement and retention. This includes responsibility for the development and delivery of comprehensive Field PROvider Management communications, two-way feedback programs and driving system or program enhancements that are tied to the needs of the business and enterprise-wide strategic goals. This role is critical to Lowe's because it serves as a strategic conduit between the business and Lowe's PROvider network.
RESPONSIBILITIES:
- Creates Field PROvider Management team engagement plans aligned with enterprise strategy, upcoming business deliverables and initiatives, and ensures that plans and projects are developed, approved, and sent on time and on budget
- Recommends Field PROvider Management team engagement strategies (i.e. communication, feedback, training/education, etc.) to executives and key stakeholders ensuring that activities to, or in support of, the PROvider are delivered to all appropriate stakeholders
- Identifies, researches and drives system enhancements to improve Field PROvider Management team connectivity and access to information
- Directs the development and delivery of formal communications to the entire Field PROvider Management team network through a variety of mediums (i.e. email, portal, newsletter, meetings, events, etc.), including oversight of PROvider Portal content to ensure content is accurate, up-to-date and value-added
- Approves PROvider experience-related communications and supervises the project management of special projects and initiatives
- Leads Field PROvider Management team surveys and townhalls as a continuous feedback loop to improve the PROvider and customer experience
- Identifies opportunities and executes PROvider education/training as needed
- Provides thought leadership in PROvider engagement strategies; develops comprehensive plans, including both internal and external elements
- Champions and drives integration within Services on behalf of the PROvider experience
- Manages cross-functional relationships across the business to ensure seamless collaboration with others including: Pro Sales & Services, Sales and Ops Communications, Public Relations, Legal, Compliance, Investor Relations, BTV, LOE, Compensation, HR, and IT
- Is entrusted with confidential and sensitive company information
- Responsibilities may include managing an individual contributor or small team
REQUIRED QUALIFICATIONS:
- Bachelors degree in English, communication, operations, human resources, business or equivalent experience
- 5+ years operations, business, communications, or human resources experience
PREFERRED QUALIFICATIONS:
- Masters degree in business, operations, communications
- 2+ years operations experience
- 5+ years people management / supervisory experience
- 10+ years communications, television, or public relations experience
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.