Customer Service Representative
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General Position Description / Responsibilities
Under the supervision of the Customer Service Manager, a Customer Service Representative is responsible for processing inbound and outbound calls to the point of resolution, including customer service assistance, inquiries, and complaints. He/she will provide the highest quality service while ensuring that the caller’s needs are met.
Customer Service Representatives will focus on meeting monthly goals in NPS, CPE, AHT, and more.
Responsibilities and Duties
- Provide roadside assistance to customers.
- Troubleshooting and resolving problems encountered by customers.
- Educate and explain membership benefits and coverage.
- Keep current on all benefit/training information.
- Keep current all company and departmental policies and procedures.
- Maintaining or exceeding minimum requirements of the CSR Standards of Measurements.
- Adhere to all company and department policies.
- Log into network and e-mail and adhere to equipment policies.
- Maintain acceptable levels of performance to include but are not limited to attendance, adherence, fulfillment, and all other productivity and efficiency targets and objectives.
- Support safety and ergonomic standards.
- Support your fellow teammates.
- Adhere to our Core Values.
- Other duties as assigned.
Education:
High school diploma or equivalent
Requirements:
- Minimum 1-year customer service experience.
- Excellent Customer Service Skills.
- Good verbal / written communication skills.
- Good analytical and problem-solving skills.
- Computer/keyboard experience and Internet knowledge.
- Ability to function in a team environment.
- Ability to think outside of the box.
- Mapping with Bing or Google maps and searching skills.
- Ability to work varied shifts and varied days off as needed.
- Bilingual English, French, or Spanish is desirable but not required.
Benefits:
- Employer-sponsored health, dental, and vision insurance.
- Employer-funded Health Savings Account option.
- Employer-paid life, short-and-long-term disability.
- Employer-Matched 401(K) 100% up to 6%
- Health-club reimbursement.
- And much more!
Since 1987, Coach-Net has been providing peace of mind to our members and supporting them with benefits that help them enjoy the RV lifestyle to the fullest. When our members need assistance, Coach-Net is ready to respond 24/7, 365, with the best Customer Service Agents, to help them through their journey! Coach-Net is focused on serving the unique needs of our members to help them enjoy the RV lifestyle.
Our Mission is to create a carefree RV experience so everyone can focus on making memories with their family and friends.
Our Vision is for Coach-Net to be recognized as the RV market leader for providing peace-of-mind protection and delivering exceptional service that our customers recommend to family and friends, and our partners prefer for their clients, and the employees are proud to offer!
Come Join the Family!
For an inside look at Coach-Net, visit coach-net.com/join-our-team.
Coach-Net Core Values
Honesty
Humility
Integrity
Family
Excellence
Courage
Servant's Heart