Call Center Customer Service Representative- $17/hr
Primeconsultinginc
Not Specified, Ohio
call center
customer service
customer service representative
service representative
representative
call center
communication
high school
insurance
representative
ownership
complaints
customer satisfaction
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September 27, 2022
Primeconsultinginc
Not Specified, Ohio
FULL_TIME
$2850-2900/YEAR
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Job Type: Full-time
Pay: $2,850.00 - $2,900.00 per month
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Application Question(s):
Are you vaccinated (V) or prefer weekly testing (WT):
Please share email address:
We encourage work from office:
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
inbound calling: 1 year (Preferred)
Work Location: On the road
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Job Type: Full-time
Pay: $2,850.00 - $2,900.00 per month
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Application Question(s):
Are you vaccinated (V) or prefer weekly testing (WT):
Please share email address:
We encourage work from office:
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
inbound calling: 1 year (Preferred)
Work Location: On the road
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