Customer Service Representative
Marathon Marketing
Gresham, OR, OR
customer service
customer service representative
service representative
representative
customer service
team
management
customer service representative
service representative
representative
leadership
marathon
marketing
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November 15, 2022
Marathon Marketing
Gresham, OR, OR
FULL_TIME
Marathon Marketing is a national leading customer acquisition and management consulting firm based in Palm Desert. We specialize in creating customer service strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. This demands a special kind of Customer Service Representative - one who takes the time to listen, understand, and establish trust with their customers.
The Customer Service Representative opportunity within our firm is the direct contact between potential customers and clients. This position's main objective is to provide unwavering support to the customer, answering questions, offering service support, and delivering unique, tailored customer service solutions.
*Benefits: *
* Access to the industry's top professionals for personal development and mentorship
* Competitive WEEKLY pay and industry-leading commission packages
* Opportunities to earn additional income through bonuses and client incentives
* Supportive and encouraging team-oriented environment; COVID-19 hasn't stopped us from building collaborative and strong relationships across our team
* Organic growth opportunities - We reward team members based on their performance, skill, and leadership ability
*What Will You Be Doing: *
* Follow all CDC and local mandates while working with customers. We are not willing to compromise your safety OR the customers
* Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
* Deliver personalized product and service recommendations with the customer's wants and needs at the forefront
* Accurately notate, complete, and file product order forms using an intense level of discretion while working with confidential customer information
* Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and delivery/installation changes
*What Skills You Will Need: *
* 1-2 years of customer service experience, preferably in a retail or hospitality environment
* Timely and dependable; You possess a reputation as always being on time and prepared
* Technologically savvy - You are comfortable working with new apps, software and can easily navigate through a tablet
* Confidence in your ability to overcome challenges and achieve personal and professional goals
* Excellent communication and interpersonal skills
* Professional appearance and conduct
* Must be comfortable working in a fast-paced, high energy environment where creativity, proactivity, and teamwork are essential
Job Type: Full-time
Pay: $40,000.00 - $46,000.00 per year
Benefits:
* Employee assistance program
* Paid training
Schedule:
* Monday to Friday
* Weekend availability
COVID-19 considerations:
All employees wear a mask, and all surfaces contain hand sanitizer. We also wipe the surfaces of the office every night.
Work Location: On the road
The Customer Service Representative opportunity within our firm is the direct contact between potential customers and clients. This position's main objective is to provide unwavering support to the customer, answering questions, offering service support, and delivering unique, tailored customer service solutions.
*Benefits: *
* Access to the industry's top professionals for personal development and mentorship
* Competitive WEEKLY pay and industry-leading commission packages
* Opportunities to earn additional income through bonuses and client incentives
* Supportive and encouraging team-oriented environment; COVID-19 hasn't stopped us from building collaborative and strong relationships across our team
* Organic growth opportunities - We reward team members based on their performance, skill, and leadership ability
*What Will You Be Doing: *
* Follow all CDC and local mandates while working with customers. We are not willing to compromise your safety OR the customers
* Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence
* Deliver personalized product and service recommendations with the customer's wants and needs at the forefront
* Accurately notate, complete, and file product order forms using an intense level of discretion while working with confidential customer information
* Work with Customer Service Management and senior leadership to stay updated on product and service knowledge, compliance policies, and delivery/installation changes
*What Skills You Will Need: *
* 1-2 years of customer service experience, preferably in a retail or hospitality environment
* Timely and dependable; You possess a reputation as always being on time and prepared
* Technologically savvy - You are comfortable working with new apps, software and can easily navigate through a tablet
* Confidence in your ability to overcome challenges and achieve personal and professional goals
* Excellent communication and interpersonal skills
* Professional appearance and conduct
* Must be comfortable working in a fast-paced, high energy environment where creativity, proactivity, and teamwork are essential
Job Type: Full-time
Pay: $40,000.00 - $46,000.00 per year
Benefits:
* Employee assistance program
* Paid training
Schedule:
* Monday to Friday
* Weekend availability
COVID-19 considerations:
All employees wear a mask, and all surfaces contain hand sanitizer. We also wipe the surfaces of the office every night.
Work Location: On the road
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