Customer Service Representative
International Paper
Salem, OR, OR
customer service
customer service representative
service representative
representative
customer service
production
communication
corrugated
packaging
manufacturing
operations
america
sales
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
October 25, 2022
International Paper
Salem, OR, OR
Customer Service Representative
Description:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.
Position Summary
The CSR II's role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility's performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities, and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.
Duties of this position include, but are not limited to:
- Receiving, processing and monitoring customer's orders.
- Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
- Handling customer concerns and communicating to appropriate departments.
- Involved with continual interaction with production and art departments.
- Provide excellent customer service through timely and accurate customer communications via email and telephone.
- Accurately enter customer orders into order entry system.
- Communicate status of orders to customers.
- Initiate entry of customer complaints into the Customer Feedback System (CFS).
- Produce estimates and quotations for customers.
- Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
- Work with production staff and utilize internal systems to achieve on-time customer deliveries.
- Work with sales staff to ensure accurate and timely customer communications.
- Ensures customer retention/satisfaction.
- Assist with aspects of training customer relations representatives new to their role.
- All other duties assigned.
The following qualifications are required:
- 3-5 years of proven customer service/relations experience with a "Customer First" focus.
- Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
- Strong oral, written and e-mail communication skills.
- Ability to handle telephone conversations, listening and communicating.
- Computer program knowledge, including Microsoft Outlook, Word, Access, and Excel.
- Enthusiastic, customer focused, self-motivated, innovative and aggressive.
- Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.
- Strong problem solving skills
- The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.
The following qualifications are preferred:
- BS/BA in appropriate field a plus.
- Customer service experience in a manufacturing environment a plus.
- Knowledgein corrugated packaging or flexo-graphic printing, and graphics.
Key competencies required include:
- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Beaverton OR 97005-4192
Location:
Beaverton, OR, US, 97005-4192STATE WIDE, OR, US, #
Category: Sales & Marketing
Date: Sep 1, 2022
Description:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.
Position Summary
The CSR II's role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility's performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities, and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.
Duties of this position include, but are not limited to:
- Receiving, processing and monitoring customer's orders.
- Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
- Handling customer concerns and communicating to appropriate departments.
- Involved with continual interaction with production and art departments.
- Provide excellent customer service through timely and accurate customer communications via email and telephone.
- Accurately enter customer orders into order entry system.
- Communicate status of orders to customers.
- Initiate entry of customer complaints into the Customer Feedback System (CFS).
- Produce estimates and quotations for customers.
- Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
- Work with production staff and utilize internal systems to achieve on-time customer deliveries.
- Work with sales staff to ensure accurate and timely customer communications.
- Ensures customer retention/satisfaction.
- Assist with aspects of training customer relations representatives new to their role.
- All other duties assigned.
The following qualifications are required:
- 3-5 years of proven customer service/relations experience with a "Customer First" focus.
- Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
- Strong oral, written and e-mail communication skills.
- Ability to handle telephone conversations, listening and communicating.
- Computer program knowledge, including Microsoft Outlook, Word, Access, and Excel.
- Enthusiastic, customer focused, self-motivated, innovative and aggressive.
- Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.
- Strong problem solving skills
- The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.
The following qualifications are preferred:
- BS/BA in appropriate field a plus.
- Customer service experience in a manufacturing environment a plus.
- Knowledgein corrugated packaging or flexo-graphic printing, and graphics.
Key competencies required include:
- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Beaverton OR 97005-4192
Location:
Beaverton, OR, US, 97005-4192STATE WIDE, OR, US, #
Category: Sales & Marketing
Date: Sep 1, 2022
Report this job