Walk-in Interviews for Customer Service Associates

Cass Is Having Open Interviews
Monday, November 14, 2022
9am – 1pm
at
2675 Corporate Exchange Dr.
Columbus, OH 43231
We are hiring dynamic individuals for our
Customer Service Associates (Hybrid)-FT
Customer Service Support Associates (Remote)-FT
(Monday through Friday 8am-5pm, flex time available for both positions)
(Please note that there will be up to 4 months of mandatory onsite training before you assume your Hybrid or Remote work schedules)

Call (614)839-4500 or email at Receptionist- to schedule an appointment.
If you are unable to attend the open interviews, please email us at Receptionist- and we will schedule another meeting.
Please visit our website at , click on our careers tab, create a talent profile for the positions of interest then apply and attach your resume. This process should be completed before your scheduled interview.
We look forward to meeting you
*Generous PTO, Profit Sharing and Medical Benefits effective 1^st day of employment

Description:

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.
• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
• Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
• Seeks guidance from the appropriate resource on significant non-routine issues.
• Documents and reports on errors made by all other Utility departments.
• Works overtime as needed.
• Other duties as assigned.
• Training is onsite Monday-Friday from 9:00am-2:00pm for approximately 90 days.

SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:

• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
• Strong organizational skills with the ability to handle multiple tasks simul­ta­neously.
• Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
• Good problem-solving skills and attention to details.
• College-level course work in a general or business administration area or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.

APPLICATION PROCESS:

Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.