Front Desk Agent

We are looking to hire someone that is over the age of 21 to work the day/evening shift.

We are hiring someone who would like to join our team in providing excellent Customer Service to our guests. The shift is from 3pm-11pm on FRIDAY, SATURDAY, AND SUNDAY. Please do not apply if you do not have weekend avvailaibility.

Some of the responsibilities include:

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Please respond with questions through Indeed only.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers and employees are required to wear a mask.

Education:

• High school or equivalent (Preferred)

Work Location: One location