Customer Service Representative
TalentBurst, Inc
Not Specified, Rhode Island
customer service
customer service representative
service representative
representative
customer service
consumer
representative
remote
lingual
customer service representative
service representative
rate
w2
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September 28, 2022
TalentBurst, Inc
Not Specified, Rhode Island
FULL_TIME
$17.5/HOUR
Title: Customer Service Representative
Location: 100% Remote - Candidate must local in MA, RI or CT
Duration: 4+ Months Contract Role with Possible Extension
Rate - $17.50/Hour on W2
Job Description
You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.
A day in the life of a Pulse Representative
Ability to effectively communicate with collectors via telephone, email, and online chat
Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
Ability to effectively manage multi support systems
Maintain an in-depth knowledge of all products and processes.
Identify and accurately call out potential trends and consumer concerns.
Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
SAP knowledge a plus
What you'll bring
Excellent Customer Service Skills
Ability to work with a high degree of accuracy and attention to detail
Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
Strong technical aptitude and knowledge of PC and Mac
Ability to accurately assess the entire situation to make an informed decision
Minimum of 3-years in a contact center environment preferred
Associates degree preferred or a combination of some college and equivalent work experience.
Knowledge of Microsoft Office Suite applications
Bi-lingual/multi-lingual in French Canadian or Spanish a plus
Job Type: Contract
Salary: Up to $17.50 per hour
Schedule:
8 hour shift
Work Location: Remote
Speak with the employer
Location: 100% Remote - Candidate must local in MA, RI or CT
Duration: 4+ Months Contract Role with Possible Extension
Rate - $17.50/Hour on W2
Job Description
You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.
A day in the life of a Pulse Representative
Ability to effectively communicate with collectors via telephone, email, and online chat
Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
Ability to effectively manage multi support systems
Maintain an in-depth knowledge of all products and processes.
Identify and accurately call out potential trends and consumer concerns.
Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
SAP knowledge a plus
What you'll bring
Excellent Customer Service Skills
Ability to work with a high degree of accuracy and attention to detail
Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
Strong technical aptitude and knowledge of PC and Mac
Ability to accurately assess the entire situation to make an informed decision
Minimum of 3-years in a contact center environment preferred
Associates degree preferred or a combination of some college and equivalent work experience.
Knowledge of Microsoft Office Suite applications
Bi-lingual/multi-lingual in French Canadian or Spanish a plus
Job Type: Contract
Salary: Up to $17.50 per hour
Schedule:
8 hour shift
Work Location: Remote
Speak with the employer
Report this job