Director People Operations
At Webflow, we are reinventing the way people build things online. With less than one-half of one percent of the world's population able to write code directly, we're on a mission to empower everyone to create for the web - and lead impactful, fulfilling lives while we do it. Since our inception, Webflow has amassed over 220K active customers, extended well beyond $100M in annual recurring revenue, secured partnerships with top-tier investors including Accel, CapitalG, and Y Combinator, and built a diverse team of more than 500 distributed around the globe. We're actively growing and are adding new team members in all departments who are excited about our vision to build the world's most powerful no-code development platform.
Reporting to the Vice President of People and based anywhere within the United States or Canada, the Director of People Operations represents a unique opportunity for impact. As a net-new position, a qualified candidate will align the operational experts across the people function, reimagine processes, programs, and infrastructure, and act as a force multiplier to build for scale. With a scope and remit that covers People Programs, Operations, Systems, Analytics & Insights, this leader will possess a builder's mentality, effectively alternating between operator and executor, demonstrate a history of success aligning cross-functional stakeholders and partners, and communicate a passion for developing scalable solutions through repeatable process, systems, and infrastructure.
About the role
Location: US remote or Canada remote
Full time
As a Director of People Operations, you'll
Attract, develop, and retain a high-performing, engaged team of Program Managers, People Operations Subject Matter Experts, Systems Administers, and People Scientists
Partner with executive leaders, people managers, and global employees to introduce change interventions that enable team members and accelerate business outcomes
Implement, configure, integrate, and administer an enterprise-grade Human Resources Tech Stack
Extend the global footprint for Webflow, considering strategies such as entity and/or subsidiary creation, PEO/EOR partnership, and contingent workforce solutions
Consolidate disparate operational procedures, streamlining and optimizing workflows, integrating systems, and automating repeatable processes
Evaluate case management ticketing, and knowledge management solutions to address documentation and enable team member/manager self-service
Establish a foundation for data, analytics, and insights to proactively evaluate and measure efficacy of business operations, key performance indicators, and critical metrics
Weave diversity, equity, and inclusion practices throughout the employee lifecycle
Regularly assess organizational climate, engagement, and effectiveness, and identify opportunities for innovation and improvement
About you
You'll thrive as a Director of People Operations if you possess:
10+ years of human resources experience with progressively challenging responsibilities in People Operations, Program Management, People Systems, and/or People Analytics
Minimum of 5-7 years of people management experience, including leading remote and matrixed team members in a global setting
Experience working with global/international teams expanding into emerging markets, while excelling in high-growth, global organizations
Experience leading technical implementation of enterprise-grade HRIS solutions (eg Workday), integrating and configuring best-in-class solutions to enable an efficient ecosystem, and administering for scale
Demonstrate deep Program/Project Management with exposure leading cross-functional/cross-company initiatives in a matrixed global environment
Critical thinker and analytics-minded with success in developing and executing change interventions that drive strategic impact while unlocking and accelerating business outcomes
Strong executive presence; ability to work with senior leaders and executive teams