Customer Service Representative CSR (Remote)-$33 Argent
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The Customer Service Representative position is an entry level role responsible for engaging with customers on behalf of Arlon. Basic duties include effectively answering phone calls, emails, and chats from customers and participating in meetings with the Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).
Requirements:
Collaborate with the Customer Account Managers, to identify opportunities for existing customers and new customers
Cross train as the Latin America territory back-up support
Handle product information calls by managing inbound and outbound inquiries with customer via phone, e-mail, web Live Agent, in a customer-friendly and professional manner
Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts
Act as the company and customer liaison with the Account Managers
Spot trends in customers transactions to flag for the rest of the team and the Customer Service department Manager
Identify process improvements on data entry to enhance the customer experience
Assist with client requests or issue escalations to Account Managers as needed
Contribute to the ongoing learning and success of the team by contributing to the creation of documentation
Skills and Experience:
SAP/ ERP system experience
Microsoft Office ®, specifically Word and Excel, at basic proficiency level