Customer Service Representative CSR (Remote)-$33 Argent

The Super Dentists Remote
customer service customer service representative service representative representative csr remote customer service calls team customer service representative service representative representative entry level
November 28, 2022
The Super Dentists
San Diego, CA

The Customer Service Representative position is an entry level role responsible for engaging with customers on behalf of Arlon. Basic duties include effectively answering phone calls, emails, and chats from customers and participating in meetings with the Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).


Collaborate with the Customer Account Managers, to identify opportunities for existing customers and new customers

Cross train as the Latin America territory back-up support

Handle product information calls by managing inbound and outbound inquiries with customer via phone, e-mail, web Live Agent, in a customer-friendly and professional manner

Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts

Act as the company and customer liaison with the Account Managers

Spot trends in customers transactions to flag for the rest of the team and the Customer Service department Manager

Identify process improvements on data entry to enhance the customer experience

Assist with client requests or issue escalations to Account Managers as needed

Contribute to the ongoing learning and success of the team by contributing to the creation of documentation

Skills and Experience:

SAP/ ERP system experience

Microsoft Office ®, specifically Word and Excel, at basic proficiency level

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