Customer Experience Manager
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Job Description
Job description
We are currently seeking a Customer Experience Manager to join our team!
$5,000 Sign-On bonus from October 24 - November 30, 2022
Duties & Responsibilities:
- Manage all call center functions of the company
- Answer Phones and Schedule Customer Appointments
- Direct and supervise all CSR staff
- Provide customer service training in order to educate and assist all office personnel
- Follow company training to ensure prompt and accurate customer service as well as excellent employee relations.
- Resolve issues with office phone system, mobile phones, computers and equipment
- Fill into any posing in office as needed
- Review the past days calls, including statistics and results
- Disseminate new policies/procedures, new scripts, and point of interest topics to the CSRs
- Ensure employee engagement and performance is optimized
- Lead and motivate the CSRs to achieve goals
- Manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning and career development
- Schedule residual training, department meetings, sales training and computer training
- Create personalized forecasts describing the things each CSR will have to focus on.
- Typical work week is (8:00 AM - 5:00 PM) five days per week. Weekend and after hours work as needed.
Qualifications:
- Excellent written and verbal communication skills
- Exceptional organization and leadership skills
- Experience managing 401k program
- Proficiency with Microsoft Office Suite (Excel, Word)
- Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges and any complaints about work performed
- Ability to work under pressure
Why Choose American Vintage Home? Fully funded health and dental insurance program
- Paid Time Off
- Birthday Holiday
- 100% paid employee benefits 90% family paid
- 401K Plan*
- Professional advancement through training and education
Our Website:https://AmericanVintageHome.comAbout Our Company:
*
American Vintage Home is the unsurpassed heating, cooling and plumbing company serving Evanston, Wilmette, Winnetka and North Shore, Illinois homes. Our purpose is to provide our customers with an unparalleled level of service 24 hours a day. We offer great opportunities for motivated people looking for a career you can be proud of and where you can make difference. Our belief is that to get and keep the best people, we must provide the best pay, best benefits and a great working environment.
Send Resume to [email protected] or contact directly at 224-420-4123