Director of Information Technology

Position: Director of Information Technology

Status: Full-Time, Exempt

Hours: Normal 9-5 operations, with exceptions during emergencies

Travel: Minimal

For nearly 40 years, Austin Street Center has specialized in caring for the most vulnerable homeless men and women in Dallas. Beyond meeting basic needs, Austin Street is committed to individualized care for each person who comes to us for help. Our goal is that every homeless person who comes to Austin Street Center finds hope, support, and the resources they need to transition out of homelessness.

Your role will support the mission thorough the following actions:

• Support organization with a mindset of kindness, trustworthiness, determination, and empowerment for those that we serve.
• Recognize that diversity of culture, personality, and life experience are ingredients for a better world.
• Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
• Communicate with team member(s) with a positive and willing attitude to help
• Flexibility to always learn and recover with poise and ease from setbacks.
• Understand and abide by the confidentiality standards of the organization.
• Ensure that all health and safety standards are followed and corrected when needed
• Independently manage time with little supervision.
• Ability to multitask, handle on-site crisis and adapt to the changing needs of the organization.
• Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness.
• Ability to work respectfully with diverse teams, build consensus, and motivate change.

Position Purpose:

Austin Street Center seeks an experienced and highly motivated Director of Information Technology (IT) to oversee planning, development, implementation, maintenance and security of the agency’s information and technological systems and related processes. This role provides expertise and direction in the development, deployment, and use of information technology at Austin Street, while administering and operating the agency’s central administrative computer networks. This role further ensures consistent, efficient, and effective technical support services, further responsible for installation, testing and oversight of all network hardware, personal computers, software, and related equipment.

This role will:

• Develop, manage, and monitor information technology systems policies and controls, information security, asset tracking control, and regulatory compliance.
• Ensures a robust information technology program is in place, while monitoring and supporting as appropriate, data warehousing, reporting, analytics, and system to system integrations.
• Establish and maintain regular written and in-person communications on projects regarding pertinent IT activities.
• Work with cross-functional departments to evolve systems and recommend new technologies geared towards continuous improvement of processes and operations maximizing efficiency.
• Diagnose network and server hardware problems and implements solutions with support providers.
• Protect the network via antivirus software, email filters, and other appropriate technologies.
• Ensure smooth delivery and operation of IT services by monitoring systems performance.
• Evaluate hardware/software/cabling requirements, and the need for upgrades as appropriate.
• Remediate vulnerabilities identified by external Pen Tests, Vulnerability Scanning, and vendor/package patch notifications, to ensure vulnerabilities are remediated in a timely manner.
• Develop, implement, and maintain information security and risk management strategy.
• Coordinate appropriate training sessions for faculty and staff on an as-needed basis.
• Consult with senior leadership team to identify and prioritize technology and business needs.
• Administer the department’s budget, within budgetary guidelines to contribute to cost-effective operations related to technological needs of the agency.
• Performs other job functions as assigned.

Skills / Requirements:

• A Bachelor's Degree in information technology, information systems, computer science, or related field is preferred.
• At least five years of experience managing an IT department.
• Excellent verbal and written communication skills.
• Proficient in latest technology for IT systems and management.
• Adept in networking implementation and best practices.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Strong organizational, communication, and interpersonal skills
• Strong vendor management skills.
• Strong ability to deliver innovative and agile infrastructure and operational solutions.
• Thorough understanding of IT and practical applications to support the organization’s goals.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX 75226: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location