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Front Desk Receptionist

Rochester Clinical Research Rochester, New York
front desk receptionist administrative insurance patients administrative assistant assistant customer service time management skills management management skills calls calendars
November 16, 2022
Rochester Clinical Research
Rochester, New York
FULL_TIME
We are looking for an Administrative Assistant to perform a variety of administrative tasks and support our company's senior-level managers. To be successful in this role, you should have excellent customer service skills, be well-organized, have great time management skills, be a team player and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to the front desk and our executive members. Primary Responsibilities:

Opening and closing of the suite and continuous sanitization throughout the day
Greet individuals entering the suite, check out patients leaving the suite
Operate telephone system to answer, screen, and forward calls, providing information, taking messages and scheduling appointments with patients and monitors
Complete patient reminder calls
Ensure all no-show patients are followed up on
Prepare charts for patient visits and create patient labels
Maintain site patient files
Track and distribute stipends
Maintain site calendars - including meetings, pre-site visits, IMs, SIVs, Cos, birthday card/cake lists, etc.
Inventory and order site supplies using Slope system, stock and put away upon receipt

Skills

Work experience as an Administrative Assistant, Receptionist or similar role
Excellent MS Suit knowledge
Outstanding organizational and time management skills
Familiarity with office tools and applications (e.g. e-calendars and copy machines)
Excellent verbal and written communications skills
Discretion and confidentiality
Experience in a medical setting is a plus!

Education - High School graduate or Equivalent

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay

Experience:
Administrative Experience or Receptionist: 1 year (Preferred)
Customer service: 1 year (Preferred)
Google Suite: 1 year (Required)

Work Location: One location

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