Front Desk Receptionist
Rochester Clinical Research
Rochester, New York
front desk
receptionist
administrative
insurance
patients
administrative assistant
assistant
customer service
time management skills
management
management skills
calls
calendars
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November 16, 2022
Rochester Clinical Research
Rochester, New York
FULL_TIME
We are looking for an Administrative Assistant to perform a variety of administrative tasks and support our company's senior-level managers. To be successful in this role, you should have excellent customer service skills, be well-organized, have great time management skills, be a team player and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to the front desk and our executive members. Primary Responsibilities:
Opening and closing of the suite and continuous sanitization throughout the day
Greet individuals entering the suite, check out patients leaving the suite
Operate telephone system to answer, screen, and forward calls, providing information, taking messages and scheduling appointments with patients and monitors
Complete patient reminder calls
Ensure all no-show patients are followed up on
Prepare charts for patient visits and create patient labels
Maintain site patient files
Track and distribute stipends
Maintain site calendars - including meetings, pre-site visits, IMs, SIVs, Cos, birthday card/cake lists, etc.
Inventory and order site supplies using Slope system, stock and put away upon receipt
Skills
Work experience as an Administrative Assistant, Receptionist or similar role
Excellent MS Suit knowledge
Outstanding organizational and time management skills
Familiarity with office tools and applications (e.g. e-calendars and copy machines)
Excellent verbal and written communications skills
Discretion and confidentiality
Experience in a medical setting is a plus!
Education - High School graduate or Equivalent
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Experience:
Administrative Experience or Receptionist: 1 year (Preferred)
Customer service: 1 year (Preferred)
Google Suite: 1 year (Required)
Work Location: One location
Opening and closing of the suite and continuous sanitization throughout the day
Greet individuals entering the suite, check out patients leaving the suite
Operate telephone system to answer, screen, and forward calls, providing information, taking messages and scheduling appointments with patients and monitors
Complete patient reminder calls
Ensure all no-show patients are followed up on
Prepare charts for patient visits and create patient labels
Maintain site patient files
Track and distribute stipends
Maintain site calendars - including meetings, pre-site visits, IMs, SIVs, Cos, birthday card/cake lists, etc.
Inventory and order site supplies using Slope system, stock and put away upon receipt
Skills
Work experience as an Administrative Assistant, Receptionist or similar role
Excellent MS Suit knowledge
Outstanding organizational and time management skills
Familiarity with office tools and applications (e.g. e-calendars and copy machines)
Excellent verbal and written communications skills
Discretion and confidentiality
Experience in a medical setting is a plus!
Education - High School graduate or Equivalent
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Experience:
Administrative Experience or Receptionist: 1 year (Preferred)
Customer service: 1 year (Preferred)
Google Suite: 1 year (Required)
Work Location: One location
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