Call Center Sales Representative
USAA
Atlanta, GA
call center
sales
sales representative
representative
insurance
training
sales
military
learning
customer service
sales service
phone calls
calls
January 21, 2023
USAA
Atlanta, GA
FULL_TIME
We have an important mission: serving the members of the military community and their families. Its both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. Were looking for those who share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. Theres a lot to learn. Our comprehensive, fully paid three-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
After six months in-office, youll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.
Job Requirements We are currently seeking dedicated insurance professionals to work in our Phoenix office for future insurance sales and service opportunities in 2023 . Work schedules times will vary and may include some weekends.
Military veterans and spouses are highly encouraged to apply.
As an Insurance Sales &
Service Representative, you will work within defined guidelines, to provide customer service, sales, and retention activities for multiple USAA's Property &
Casualty personal line products. You will interact with our members across multiple contact channels (i.e.
inbound and/or outbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security.
Primary Responsibilities:
* Identifies and handles existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Facilitates the Property &
Casualty (P&
C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.
* Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Responsible for the respective trailing documents for all states and/or international requirements and offerings.
Because what we do is just as important as how we do it. Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. Theres a lot to learn. Our comprehensive, fully paid three-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
After six months in-office, youll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.
Job Requirements We are currently seeking dedicated insurance professionals to work in our Phoenix office for future insurance sales and service opportunities in 2023 . Work schedules times will vary and may include some weekends.
Military veterans and spouses are highly encouraged to apply.
As an Insurance Sales &
Service Representative, you will work within defined guidelines, to provide customer service, sales, and retention activities for multiple USAA's Property &
Casualty personal line products. You will interact with our members across multiple contact channels (i.e.
inbound and/or outbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security.
Primary Responsibilities:
* Identifies and handles existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Facilitates the Property &
Casualty (P&
C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.
* Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Responsible for the respective trailing documents for all states and/or international requirements and offerings.
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