Customer Care Specialist
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At Moxie we believe that if we have the ability to do good, we have the responsibility to do good. That applies to our customers and our employees. If you are looking for a fun and rewarding opportunity with a family culture, Moxie is the place to be.
Our Customer Care Specialist is an integral part of helping to keep clients updated about their project and to keep the project moving. In this role, you will work with all departments in the organization to ensure we provide the best customer experience possible. This includes building a relationship with other team members to help ensure timely results and communication for our customers. Great organizational and communication skills are a must as we need to keep a line of communication open with clients about their project and other departments about all projects.
The Customer Care Specialist is a mixture of work from home and work from the Moxie office.
Key Responsibilities:
Workstream management, problem resolution and customer service.
Coordinate with the Sales team on any contract amendments.
Communicate project corrections to the appropriate department.
Act as the primary point of contact for customers; addressing issues, delays, and resolutions.
Address Onboarding issues to ensure projects are moving forward.
Address complex interconnection application issues by coordinating with departments.
Coordinate project cancellations in cooperation with appropriate departments, i.e., accounting, sales, finance, operations, engineering, procurement.
Additional tasks as needed and assigned.
Job Skills & Requirements:
Ability to maintain politeness, confidence, tact, patience, and diplomacy while working towards resolution for our customers.
Background in customer service
Background/experience with small/medium size businesses
Strong communication skills, written and verbal
Listening and problem-solving skills.
Word processing and spreadsheets, managing files and records and other office procedures and terminology.
Ability to work under tight deadlines.
Ability to multi-task in a fast-paced and fluid work environment.
Ability to work independently and with team members
Professional, outgoing, extremely organized and detail-oriented.
The ability to work from home and office
Compensation and Benefits
Compensation for this position is $15.00 per hour, with additional consideration based on skills and prior experience. Regular reviews and raises are awarded based on tenure and performance with increases far above industry standard.
MOXIE offers outstanding health benefits, paid holidays, paid time off, retirement plan with 3% company match after six months of service, at-cost solar installation for your home, and company-paid professional development opportunities.
About MOXIE
MOXIE is the Midwest s premier solar and energy savings company. We offer custom start-to-finish solutions for our commercial, agricultural and residential customers. MOXIE was ranked the #1, #2, #3, and #5 fastest growing companies in the corridor in the last four consecutive years. MOXIE also placed nationally on the INC 5000 Fastest Growing Companies list and Solar Power World's 2018, 2019 and 2020 Top Solar Contractors list. The company continues to grow at an impressive trajectory by offering an unparalleled standard of excellence to both its customers and employees. Our mission at MOXIE is to obsessively lead the change to a sustainable world.