Lien Release Specialist, Team Lead
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Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. Join us!
What We Offer:
- Comprehensive healthcare plans for you and your family.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
- Educational Reimbursement.
JOB DESCRIPTION:
The Lien Release Specialist Team Lead will be responsible for processing the recording of the reconveyance and satisfaction of lien releases. This position will also audit vesting for accuracy and work closely with our outside vendor. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as subject matter expert and handles escalated issues from assigned team members.
- Monitors assigned teams performance and identifies training opportunities
- Trains junior level staff as needed.
- Receives and processes requests for daily paid-in-full loans
- Orders collateral files or other documents as necessary
- Obtains Deed of Trust or Mortgage Recording information
- Obtains Assignments if needed
- Works closely with outsource vendor to complete requests within timelines
- Reviews original collateral documents
- Resolves exceptions as reported daily by vendor
- Prepares releases for filing with the county agency.
- Assists customer service with Lien Release related inquiries
- Reconciles pay offs as determined by company for various states
- Audits vesting of legal entities for accuracy.
- Provides vendor and tracking reports to management
- Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
- Knowledge in preparing service releases and auditing mortgage notes and documents
- Outstanding attention to detail and organizational skills
- Ability to understand, retain, and apply oral and/or written instructions or other information
- Ability to understand, retain, and communicate routine, factual information
- Ability to organize thoughts and ideas into understandable terminology
- Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
- Ability to make decisions that have moderate impact on the immediate work unit
- Ability to understand complex problems and to collaborate and explore alternative solutions
- Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
- Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
- Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
EDUCATION, EXPERIENCE AND/OR LICENSES:
- High School diploma or equivalent work experience.
- Five (5) or more years’ experience in lien release processing.
EEO/AAP Employer