Operational Risk Sr. Manager (VP/Hybrid)

This Risk Manager role will focus on Issue Management governance and oversight and will be part of the Consumer Business Operational Risk & Control Organization reporting to CBORC Personal Banking and Wealth Management Leadership. The Risk Manager must have knowledge of Citi operations, as well as adjacent support areas. This role is an individual contributor responsible for Issue Management oversight and execution of issues coming out of business and transformation activities.  Fosters effective relationships across all three lines of defense. This role will work closely as a partner with the PBWM team globally.

Responsibilities include, but may not be limited to:

• Lead and assist with Transformation activities related to PBWM CBORC Issue Management and Governance
• Provide support for governance activities, including the Operational Risk Forum (ORF) committee, for Personal Banking and Wealth Management (PBWM), ensuring relevant issue-related topics are escalated to the appropriate forums, meeting minutes are captured, necessary decisions are made, and follow up items are prioritized and implemented.  This includes preparation of supporting materials, coordinating contributors/presenters/attendees, logistics details, and monitoring adherence to the ORM policy.
• Partner with Global ORF governance leaders to ensure information and escalations are shared as needed. Maintaining awareness of the various control forums, coordinators and changes.
• Work closely with CBORC colleagues in the Global Operations Team with emerging and ongoing issues and to build a picture of our risk profile in a manner which allows the PBWM CBORC leader to understand our existing risk landscape, where our areas of risk and control vulnerability exist and how to work with the Global Operations team to reduce and mitigate Residual risk levels.
• Knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively. 
• Identify issues and probe beyond symptoms to determine the underlying causes of problems.
• Ensure there is a strong Escalation culture throughout Global Operations - work to join the dots globally, if we have an issue/loss event/audit finding etc. in one area could that issue manifest itself in another part of Global Operations. This would include being able to pick up a piece of Root Cause work done in one area and being able to assess applicability in other areas.
• Ensure transparent and thorough reporting to identify, mitigate, monitor and measure risk in all categories.
• Build strong relationships with Risk, Control and PBWM leaders; Use excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective global, product, function, or regional executive management partners and external audiences including regulators and external auditors.
• Assist in responding to requests for information and documents from the company's internal and external auditors, regulators, and other stakeholders.
• Maintain Governance Procedures Document that can be shared with Regulators, Internal Audit and internally.
• Aid in the identification of key risk indicators and works with the business on development and challenging to ensuring correct measures.

Qualifications: 

• 6-10 years' experience in a dynamic Risk and Control environment.
• Bachelor's Degree or equivalent work experience
• In depth knowledge of control development, monitoring and testing processes and risks.
• Experience in working with Citi risk and control tools or equivalent- e.g., CITA, ORMI, iCAPs, CORE etc.
• Technical proficiencies in MS Office, including Word, Excel, PowerPoint, and Visio. Experience with WebEx, bridge lines, video conferencing.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across business units and key functional support areas.
• Ability to apply advanced analysis methodologies, interpret and present findings in a clear, concise manner
• Six Sigma or other relevant training is added value.
• Strong judgmental and critical thinking skills. Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices.

This position may sit at any US Citi Operations site, other US cities will be considered.  

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.