Operation analyst

Description & Requirements Maximus is currently hiring for an Operations Analyst to join our Business Support Services Team supporting the MA Health program.

The Operations analyst is responsible for supporting client communication, problem resolution tracking and coordinating, reporting / project coordination activities, and supporting the Operations Team to ensure the SLA's are met.

Essential Duties and Responsibilities : - Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.

• Perform all internal reporting needs of the department. - Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.


• Identify, analyze, and communicate all system and process defects. - Identify innovative strategies to create operational and / or system efficiencies.


• Work effectively with internal and external business partners in the delivery of solutions. Minimum Requirements - Bachelor's degree in related field.


• 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Last updated : 2024-07-10