Claims Business Analyst
The Hanover Insurance Group
Remote
analyst
analysis
management
data
strategy
team
analyst
performance management
data collection
communication
leadership
cost
business partners
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October 7, 2022
The Hanover Insurance Group
Worcester, MA
FULL_TIME
Our Claims Strategy & Performance Management team is looking to hire a Business Analyst to join the team in a remote work arrangement or in Worchester, MA.
POSITION OVERVIEW:
The Claims Strategy & Performance Management Business Analyst (BA) will be responsible for data collection, analysis, documentation, monthly reporting and communication of results and findings. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business, and the customer.
This role will serve as a key member of the Agency Insights Center of Excellence within Hanover’s Corporate Strategy Group. The Center drives the production and innovation of a unique consulting tool that provides Agents with valuable benchmarks, portfolio management opportunities and customer insights. The Center also taps into the contributory database to inform new Hanover capabilities and initiatives. The Business Analyst is a results-oriented individual who thrives on identifying actionable insights, communicating with internal and external stakeholders, collaborating with others to develop growth ideas and creating transparency on the process and outcomes.
IN THIS ROLE, YOU WILL:
Be responsible for data collection, development, analysis, documentation, and communication of business needs and results in supporting the claims organization across all lines of business.
Our team is responsible for the development of Cost Benefit Analysis (CBAs) for all initiatives aligned with achieving expense saving targets of the claims organization and the BA will be instrumental is this development.
Be accountable for tracking the benefits after an initiative launches, assuring we are getting the anticipated benefit, while communicating these results with claims leadership and business partners.
Aid in the development of staffing models for all lines of business that will (1) be used in all CBAs related to cost savings initiatives and (2) create monthly staffing targets that will be used to evaluate progress towards expense savings goals.
Perform monthly data pulls associated with recurring reporting and analysis.
Perform ad hoc data pulls and analysis to further evaluate monthly results, answer questions about data nuances and help business partners better understand results and performance.
WHAT YOU NEED TO APPLY:
Bachelor’s degree in related field and/or certification, specialized training or equivalent work experience preferred.
Generally, 3-5 years’ experience with Business Operations/Systems Development and Commercial Lines Rating & Coverage Analysis or the equivalent combination of Education and experience.
Proficient with various Applications – i.e.: Word, Excel, PowerPoint, Power BI, SQL.
Ability to effectively present information and respond to questions from managers and internal/external customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to perform tasks with limited concrete examples and guidance; successful in working in the “grey”
Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals.
Takes independent actions and calculated risks; Asks for and offers help when needed.
Performs other duties as assigned.
POSITION OVERVIEW:
The Claims Strategy & Performance Management Business Analyst (BA) will be responsible for data collection, analysis, documentation, monthly reporting and communication of results and findings. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business, and the customer.
This role will serve as a key member of the Agency Insights Center of Excellence within Hanover’s Corporate Strategy Group. The Center drives the production and innovation of a unique consulting tool that provides Agents with valuable benchmarks, portfolio management opportunities and customer insights. The Center also taps into the contributory database to inform new Hanover capabilities and initiatives. The Business Analyst is a results-oriented individual who thrives on identifying actionable insights, communicating with internal and external stakeholders, collaborating with others to develop growth ideas and creating transparency on the process and outcomes.
IN THIS ROLE, YOU WILL:
Be responsible for data collection, development, analysis, documentation, and communication of business needs and results in supporting the claims organization across all lines of business.
Our team is responsible for the development of Cost Benefit Analysis (CBAs) for all initiatives aligned with achieving expense saving targets of the claims organization and the BA will be instrumental is this development.
Be accountable for tracking the benefits after an initiative launches, assuring we are getting the anticipated benefit, while communicating these results with claims leadership and business partners.
Aid in the development of staffing models for all lines of business that will (1) be used in all CBAs related to cost savings initiatives and (2) create monthly staffing targets that will be used to evaluate progress towards expense savings goals.
Perform monthly data pulls associated with recurring reporting and analysis.
Perform ad hoc data pulls and analysis to further evaluate monthly results, answer questions about data nuances and help business partners better understand results and performance.
WHAT YOU NEED TO APPLY:
Bachelor’s degree in related field and/or certification, specialized training or equivalent work experience preferred.
Generally, 3-5 years’ experience with Business Operations/Systems Development and Commercial Lines Rating & Coverage Analysis or the equivalent combination of Education and experience.
Proficient with various Applications – i.e.: Word, Excel, PowerPoint, Power BI, SQL.
Ability to effectively present information and respond to questions from managers and internal/external customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to perform tasks with limited concrete examples and guidance; successful in working in the “grey”
Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals.
Takes independent actions and calculated risks; Asks for and offers help when needed.
Performs other duties as assigned.
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