Investigator - Research

About this role:

Wells Fargo is seeking Investigators for Research. There are positions will report to various managers within Research.

In this role, you will:

• Conduct investigations and gather comprehensive evidentiary materials on cases with moderate to high risk or complexity related to individual allegations
• Train, consult, and provide risk based investigative products and services to all lines of business
• Gather comprehensive evidentiary materials using technology expertise
• Guide and execute internal investigation programs with moderate to high risk or complexity
• Make risk-based decisions in compliance with company based on legal and regulatory requirements and recommend actions in response to investigations
• Present recommendations for case resolution
• Provide examination of complex allegations and diverse staff relations problems using independent judgment based on in-depth review of company policy and procedures and employment law legislation
• Function under a moderate degree of guidance and supervision with limited exposure to client senior management
• Create and provide communication to reporting parties, investigators and leaders as well as law enforcement and legal counsel
• Collaborate with staff relations, legal, business management, and other resources to offer decision recommendations based on investigation results
• Serve as the primary client contact on assigned casework

Required Qualifications, US:

• 2+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to interact with all levels of an organization
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to manage multiple small to medium sized projects simultaneously
• Ability to synthesize complex analytical findings into executive level communications
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, multi-tasking, and prioritizing skills
• Strategic planning experience in translating leadership vision into executable strategies and initiatives
• Good analytical skills including strategically analyzing data, diagnosing opportunities, and providing interventions
• Sales Practice Conduct Management Experience

The Investigation Support team is responsible for providing a wide range of support to Enterprise Investigations. This includes intake, research, triage, and distribution of allegations referred to Conduct Management. These positions are an exciting opportunity to be part of Investigation Support - Intake or Research teams.

Positions specific responsibilities include:

• Act as a Subject Matter Expert for routing concerns to the appropriate partner/group when the concern(s) does not meet the definition of an allegation
• Lead day to day Intake or Research activities in an oversight and risk management role for their respective teams
• Provide training to Investigations Associates and assist them with procedural questions
• Identify opportunities to drive partnership and collaboration with other functions
• Participate and/or lead Conduct Management led initiatives and workstreams
• Provide a wide range of analytical in-depth research support that is consistent with the overall Conduct Management program
• Assist management to in driving process and procedural efficiencies
• Perform case reviews to ensure research is complete, accurate and meets established quality standards. In addition, confirm case documentation is consistent with documented policies, procedures, and expectations. Provide appropriate feedback and guidance on case review findings and identify and escalate quality trends
• Collaborate with peers and internal partners to drive a comprehensive research methodology that leverages best practices and maximizes productivity
• Mentor Investigative Associates and Contingent Resources to ensure they are performing the appropriate level of research on assigned cases

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.