Help Desk Technician - Entry Level - WORK FROM HOME - Richardson, TX

A-Line Staffing is looking for 5 Help Desk Technicians for work in Richardson, TX that can interview/start ASAP. These Help Desk Technicians will work full-time, 8 hour shifts with one weekend day per week. These Help Desk Technicians will be compensated between $18.40/hour depending on experience. I have listed a detailed Job Description below for these Help Desk Technician positions for you to review. If you have any questions, or are interested in the position, please contact Brandon Wood by email at [email protected] Thank you!

Workers must be located within 50 Miles of Richardson, TX

Job Description:

This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction