Strategic Innovation Director

Purpose of Job

We are currently seeking a talented Strategic Innovation Director for our location in San Antonio, Texas.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for determining the feasibility and viability of innovation concepts to include early stage research, ideation, design, incubation, prototyping, piloting, developing a business case and/or partnering with CoSA leadership for innovation efforts.

Job Requirements

About Usaa

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Conducts quality reviews and observes team members in the development and delivery of their work; delivers coaching and on the job training; leads team in resolution of project level challenges.
• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions.
• Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.
• Determines and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc...), which includes coordination with internal business partners and securing funding.
• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.
• Tests for market need and interest.
• May serve as a process owner for business deliverable.
• Serves as a consultant to executive management on innovation issues. Assists unit director with managing workloads and resource planning; coordinates executive level communications.

Minimum Requirements

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required.
• 8 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 4 years of experience leading and launching innovative solutions, leading wide-ranging, diverse, and matrixed functional roles, managing IT backlogs and releases, and/or executing effective solutions against a problem set.
• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach
• Detail oriented with a strong ability to manage and execute multiple competing projects across multiple CoSA s, business areas or external parties.
• Demonstrated ability to influence stakeholders from all levels of executive management an on an Enterprise-wide basis.
• Advanced knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.
• Ability to effectively connect cross-functionally throughout the organization
• Subject matter expert level of business acumen in the areas of business operations, industry practices and emerging trends.

Preferred Qualifications

• At least 3 years experience leading development teams
• 3 or more years experience collaborating with experts to align business capability with technical and information needs
• At least 3 years of experience tracking and measuring key metrics and KPIs
• At least 3 years consulting and helping to develop budget plans and ROI
• At least 3 years of proven experience presenting to executive leadership and business partners, influencing creative and proactive solutions for key risks, priorities, and trends
• 3 or more years of leading communication strategies to proactively identify business priorities.
• At least 3 years experience working in a strategic planning agile environment
• 3 or more years experience leading matrixed teams to achieve a desired business result
• Demonstrated subject matter expert of Labs products and services
• At least 3 years developing innovative strategies to support lines of business and staff agencies

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

• Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards for more details.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.