Front Desk Manager
CR Fitness Holdings, LLC
Johns Creek, GA
manager
customer service
manages
management
health
health club
certifications
manager
operation
performance management
lead
communications
develops
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August 9, 2023
CR Fitness Holdings, LLC
Johns Creek, GA
FULL_TIME
JOB SUMMARY
The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages and motivates the front desk supervisors and staff (including: hiring, firing, performance management, and recognition duties)
- Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications
- Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed
- Establishes, monitors and analyzes the front desk budget
- Develops and implements front desk policies and procedures
- Monitors accuracy of the POS system at front desk, making adjustments as necessary
- Conducts departmental meetings
- Conducts customer service training for all employees
- Enters programs/services into POS software Covers front desk shifts as needed
- Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Must be highly motivated
- Must be energetic and outgoing
- Exceptional at Marketing
- Excellent communication and interpersonal skills
- Excellent management and leadership skills
- Good organizational skills An understanding of health club operations
- Must be able to work days, evenings, and weekends as necessary
REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE
- Must have experience in customer service
- Experience in a health club or the hospitability industry is preferred
- College degree preferred CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
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