HIRING HAPPY, HELPFUL PEOPLE - Customer Service Agent - Work from Home (PT/FT)

ECS Virtual Support, LLC Remote
people customer service work from home gb virtual customer support customer service calls communication desktop drive ecs roadside assistance

Overview

Join ECS as a Virtual Customer Support Agent. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes.  Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting individuals to get a vaccine, to name a few.  Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you.  If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy. The starting pay for our agents is $10-14.25/hour for a minimum of 40 hours per week; and $7.25-13/hour for 25 - 40 hours per week (minimum number of hours required is 25).  We also include bonuses/incentives based hours worked.  All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work.  The earning potential is between $25,000-$40,000 per year if you're willing to put in the time and effort, and offer great customer support.  This is an independent contractor opportunity. **We will respond to you with a decision within two business days.  Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox.  We will be disappointed if we are unable to connect with you!

Responsibilities


  • Participating in training and certification courses  

  • Providing excellent customer service by guiding and helping others with a friendly attitude

  • Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service

  • Committing to and following through on working a minimum number of hours per week

  • Being accountable in all areas of work with us

  • Qualifications


    Standard Requirements



    • Customer experience preferred but not required. Must have excellent communication skills and positive attitude

    • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection

    • Must demonstrate professionalism with excellent typing, communication and computer skills

    • Must be skilled in spelling and grammar rules

    • Must be willing to submit to standard background check, drug test, technology check and voice assessment

    • Must be willing to work hard and strive for high customer satisfaction ratings

    • Must be articulate with excellent command of the English language

    • Must be 18 years old or older

    • Must have a high school degree or equivalent

    • Must be authorized to work in the US

    • Must reside in the US

    • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin

    • Access to smart phone for system verification required


     


    Technical Requirements (Read Carefully)



    • CPU Speed Dual-Core 2.8 GHz or better

    • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor

    • No Atom, Celeron, Pentium, Opteron Processors

    • Minimum Hard Drive Available Space: 20 GB

    • Minimum Hard Drive Total Space: 60 GB

    • Minimum Internet Download Speed: 10 mbs

    • Minimum Internet Upload Speed: 3 mbs 

    • Maximum Network Latency: 120 ms

    • Windows 10 (64bit) Operating System

    • Minimum RAM: 4 GB

    • Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem 

    • Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed


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