LANGUAGE TRAINING NETWORK SPECIALIST - Remote

14224BR
LANGUAGE TRAINING NETWORK SPECIALIST - Remote
Danbury
Connecticut
Job Description
LANGUAGE TRAINING NETWORK SPECIALIST - Remote
OVERVIEW
The Language Training Network Specialist supports the Language Department in managing the global language trainer network through recruiting, interviewing, hiring, onboarding, and ongoing coaching of qualified trainers and partner schools. This position is responsible for maintaining and reinforcing the Cartus language trainer network, managing the quality of the trainers and school partners, and leveraging the volume of Cartus programs with the global language trainer network to manage trainer costs and profitability of programs.
PRIMARY DUTIES:
Supplier Management
- Maintain regular contact and correspond with the global language trainer and partner school network
- Ensure training of new trainers and school on forms and procedures, and the Cartus Language Framework is fulfilled
- Support the review QA feedback and identify coaching opportunities on teaching methodologies and other skill gaps and provide regular feedback to trainers and partner school representatives
- Support the overall team on trainer network strategies, escalation resolution, coaching sessions, trainer developmental sessions, and network community development
- Track trainers' and partner schools' performance, program evaluations, fees, and other standards and conduct regular informal and formal review sessions to foster positive partnership, collaboration, and open communication
- Fulfill other duties as needed to support the continuous improvement of the trainer network and overall quality of Cartus language programs
Recruiting, Hiring, and Onboarding:
- Support overall recruiting strategies of freelance language trainers and partner schools in collaboration
- Participate in the sourcing and attracting of candidates by using databases, social media, etc.
- Participate in interviews and filter candidates for specific program types
- Support the overall hiring process to fill in positions required to support a pending language program
- Support RFI and RFP processes as required
- Onboard freelance language trainers, schools, and their representatives to the Cartus Global Trainer Network
- Maintain the global language trainer and partner school database
INTERNAL/EXTERNAL CUSTOMER SERVICE AND OTHER DUTIES:
- Support reviews and analysis of program volume and need for strategic, immediate, or anticipated requirements for new language trainers and/or schools
- Research locations, language schools, and internal global trainer network for specific programs within the required ILS timeframe
- Support curricula design and materials selection in collaboration with the Product Development team
- Communicate language trainer network news, statistics, celebrations, and general updates to the broader Cartus team
- Support the wider Cartus team with knowledge and understanding of language services
- Review and act on reports provided by the digital system, including (but not limited to) learner and trainer activity, utilization, and disputes of hours taken
- Act as product technical rep/subject matter expert both internally and externally as needed
- Identify and suggest areas for improvement, streamlining, efficiency, both internally and externally
- Support and represent CARTUS and ILS in trainer networking or related events
- As part of a larger team, maintain and update the digital system
- Coordinate and manage special Language Department projects
- Train new team members on process and procedures as needed
- Provide coverage for colleagues as required
KEY QUALITIES:
- Enjoy communicating with individuals from around the world and the ability to adapt communication style to fit various cultural norms and nuances
- Strong feedback, coaching, interpersonal, influencing, and negotiation skills
- Global mindset and cultural sensitivity and ability to collaborate globally across departments and multiple stakeholders
- Initiative, critical thinking skills, strong problem solving/analytical ability
- Self-directed and ability to work quickly, accurately, and independently or as part of a team as required
- Ability to manage a global and virtual team of language trainers
- Ability to deliver constructive feedback in an effective and non-judgmental manner
- Commitment to absolute excellence in customer service, internal and external
- Excellent time management and organizational skills
- Ability to multi-task and prioritize
- Excellent written and verbal communication skills, including ability to summarize and explain concepts or ideas quickly and simply
- Strong technical skills/computer literacy and ability to work on multiple systems at one time
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree or equivalent in Linguistics, Modern Languages, International Studies, Education, Communication, and Intercultural Studies
- Experience in teaching, language trainer recruitment, learning and development, or other relevant experience in the language and or teaching field
- Second language proficiency
- 6 months - 2 years international living experience
#LI-JC1
#LI-Remote
Employment Type
Full-time
Company
Cartus
About Us
With more than 60 years in operation, Cartus (https://www.cartus.com/) offers a broad range of world-class employee relocation services designed to manage all aspects of an employee's move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 50 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent - strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity - respecting backgrounds, cultures, perspectives.
You'll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World's Most Ethical Companies since 2011
- Anywhere has also been designated a Great Place to Work since 2019
- Named one of LinkedIn's Top Companies in the US.
- Honored by Forbes as on of the World's Best Employers for Diversity and Top Female Friendly Companies.
With diversity, we succeed together. We hope you'll join us.
EEO Statement
EOE AA M/F/Vet/Disability