After Hours Travel Specialist - Full Time & Part Time Positions Available - Remote

A day in the life of the After Hours Travel Specialist may include:

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  Providing travel services for domestic, trans-border and international itineraries
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  Counseling clients on efficient routes, lowest available airfares, and travel products/services
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  Maintaining excellent client relations
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  Relating to clients at various levels within their organizations using diplomacy and tact
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  Anticipating client needs and act on special requests
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  Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines
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  Consistent application of Fox World Travel practices and programs
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  Meeting and striving to exceed quality and productivity goals
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  Working under pressure and effectively multi-task while maintaining professional rapport with clients
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  Performing in a team environment
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  Assisting with projects when required
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  Assisting customers with online booking tool questions and fulfilling online reservations
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  Processing exchanges for travelers
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  Maintaining a favorable working relationship with co-workers in all departments to foster an environment of trust and mutual respect
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  Ensuring optimum customer service through effective use of computer systems and positive telephone techniques
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  Maintaining working knowledge of airline practices, programs, and operations
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  Possessing working knowledge of vendor loyalty programs, security requirements, documentary requirements, and destination geography
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  Maintaining high level of competency on Apollo/Smartpoint GDS
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  Providing specialized services to VIP clients
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  Acting as a role model to reinforce superior customer service and professionalism
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  Identifying and suggesting Fox World Travel process enhancements
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  Assisting team members with research and resolution of service issues
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  Assisting in transitioning new team members
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  Striving for continual improvement through training and constructive feedback
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  Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively foster a culture of engagement.
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  Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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  Being innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
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  Possessing the ability to work flexible night, weekend and holiday hours and shifts as determined by business need and client call volume.
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  Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you:

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  Have personal effectiveness/Credibility
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  Are customer-focused and service-oriented
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  Have communication proficiency – verbal and written; appropriate use of grammar
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  Possess information gathering and monitoring skills, problem analysis and problems solving skills
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  Are highly adaptive and have exceptional change management and coaching skills
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  Possess sound judgment and decision-making ability
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  Have attention to detail and accuracy
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  Are flexible; ability to work efficiently and effectively with frequent interruptions

This opportunity might be for you if you have:

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  3-plus years related Business Travel experience OR equivalent combination of education and experience
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  Exceptional customer service skills
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  Availability to work nights, weekends and holidays as scheduled
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  GDS proficiency, Apollo/Smartpoint preferred
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  Excellent attention to detail and accuracy
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  Strong verbal and written communication, interpersonal and organizational skills
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  Friendly and professional demeanor
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  Knowledge of industry codes and practices
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  Skills in usage of a personal computer and various software packages
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  Bi-lingual proficiency; preference will be given to bi-lingual (Spanish) candidates

Occasional business travel, overnight stay may be required for training.

As one of Wisconsin’s largest travel companies, Fox World Travel is large enough to offer competitive salaries and benefits, yet personal enough to know each team member by name. Paid vacation, travel benefits, medical, dental, vision, disability, life insurance, and a robust 401K plan are all part of our total rewards package.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.