Digital Web Support With WCS/WCC/PIM - Remote / Telecommute
Cynet Systems
Remote
digital
web
web support
wcs
remote
telecommute
wcs
production
report
jira
monitoring
sync
oracle
March 19, 2023
Cynet Systems
Santa Clara, California
Job Description:
Pay Range: $65hr - $70hr
Pay Range: $65hr - $70hr
- Monitor Sync between WCC to WCS
- Troubleshoot product related issues and work with Oracle support as and when required
- Coordinate & Review release notes, cutover plan etc.. for Project Releases and perform deployments on Stage DR, Staging, Production & Production DR
- Apply updated application patch in Staging & production
- CMS report monitoring
- Root cause analysis for P1, Critical P2, Reoccurring tickets & any defect where submitter is seeking clarification regardless of its priority-level.
- Monitoring Dynatrace & other custom alerts
- AMS release - Defect and Enhancement (Report pending Jira's on weekly basis), resolution on Jira's
- Handling issues in WCC UI and IBR
- Monitor PLM to WCC utility & generate alerts in case of failures
- Bulk upload content publishing from WCC to WCS
- Manual Access provisioned to WCS requests tracking
- Monitor Sync between WCS to WCC
- Monitor & handle data integrations between PIM, JMS, ETL and DataGrid to WCS
- Active user report from WCS to compliance team.
- Root cause analysis for P1, Critical P2, Reoccurring tickets & any defect where submitter is seeking clarification regardless of its priority-level.
- Troubleshoot product issues working with vendors (Oracle, Cloud words, DB, etc.)
- AMS release - Defect and Enhancement (Report pending Jira's on weekly basis), resolution on Jira
- Coordinate & Review release notes, cutover plan etc.. for Project Releases and perform deployments on Stage DR, Staging, Production & Production DR
- WCS application user password reset as per compliance guidelines
- Monitoring Dynatrace & other custom alerts
- (WCC, WCS) generic and user account access attestation request
- Bulk upload content publishing from WCS management to WCS delivery every weekend
- Support readiness for new releases into production.
- Maintain & support corporate pages under
- Fix Vulnerabilities impacting .
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