Customer Service Representative (Tempe, AZ)
Concentrix
Tempe, Arizona
customer service
customer service representative
representative
tempe
technical
customer service
procedures
sales
tempe
hardware
software
customer needs
accounts
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November 20, 2022
Concentrix
Tempe, Arizona
Job Title:
Customer Service Representative (Tempe, AZ)
Job Description
Essential Functions/Core Responsibilities
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Please send resumes to [email protected]
Concentrix is an EEO/AA/M/F/Vet/Disability Employer
Location:
USA Tempe AZ - Fountainhead Pkwy
Language Requirements:
Time Type:
Full time R1270078
Customer Service Representative (Tempe, AZ)
Job Description
- The Customer Service I position interfaces with customers via inbound calls. This position is responsible for processing customer questions, updating account information and providing website support.
- The Technical Support Associate II responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.
Essential Functions/Core Responsibilities
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ( KPIs )
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
- High school diploma with a minimum of six months of customer service experience preferred or relevant technical experience
- Courteous with strong customer service orientation
- Strong communication and negotiation skills required
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Basic computer navigation skills and PC Knowledge
- Tolerance for repetitive work in a fast paced environment
- Ability to work as a team member, as well as independently
- Dependable with proficient attention to detail
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
- Advanced knowledge of client technical systems
- Job requirements may vary by country and will not contravene any local laws
- Background check is required and drug screen may be required
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Please send resumes to [email protected]
Concentrix is an EEO/AA/M/F/Vet/Disability Employer
- msja
Location:
USA Tempe AZ - Fountainhead Pkwy
Language Requirements:
Time Type:
Full time R1270078
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