Clinical Scheduler (Remote)

The Clinical Scheduler position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties. This is a full-time remote position. Candidates must reside in driving distance to Landover, MD for on-site training and occasional on-site meetings. Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives General Office Support Receive and respond to staff and client phone and email inquiries relating to scheduling Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary Reconcile billing operational and payroll reports Meetings Clinical Scheduler will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed. Bachelor s Degree or equivalent preferred A minimum of three years customer service experience Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider) Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks Proven customer service skills and experience handling heavy call volume Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner Strong problem-solving and critical thinking skills Excellent multi-tasking and prioritizing abilities Strong written and verbal communication skills Exceptional attention to detail Expected to be available to work overtime, if required. LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement. LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States. The health and well-being of our clients, staff, and community are of the utmost importance to LEARN Behavioral. With the continued presence of COVID-19, we are committed to providing our essential services to clients, while maintaining safety for everyone. Please consider our practices on Face Coverings, Daily Health Screenings, and Employee Vaccinations below before applying for one of our open positions: Face Coverings LEARN follows the CDC s guidance and in most locations, face coverings are optional. There are a few exceptions where continued use of face coverings, such as local county and/or payor mandates, is required. Please note that as the CDC guidance changes, LEARN s face covering practices will also change. Daily Health Screenings We follow local county guidelines, and may adjust this practice as COVID-19 cases in your area increase/decrease. Employee Vaccination Employees are encouraged to be vaccinated against COVID-19, as vaccination may be a requirement in the future to comply with Executive and State/Local or Payor vaccination mandates. ID: 2023-23327 External Company URL: http://learnitsystems.com