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Business Analyst, Sales Force

American Heart Association Los Angeles, California
business analyst analyst sales technical team health data training business analyst analyst salesforce technical requirements test
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December 6, 2022
American Heart Association
Los Angeles, California
  • Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives.
  • Here at the American Heart Association, you matter and so does your career!
  • The American Heart Association has an excellent opportunity for a Business Analystat our
  • office located in
  • Dallas, TX (flexible work arrangements are available)!
  • As the Business Analyst, you will be:+ Responsible for gathering, analyzing, and managing requirements for Salesforce projects.
  • + Responsible for detailing business requirements, technical requirements, user stories, use cases and data conversion requirements as a project team member.
  • + Responsible for developing test plans, user acceptance testing, and user documentation.
  • The American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations.
  • To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.
  • \#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!
  • Essential Job Duties
  • Gather, analyze, and document business data requirements, workflow processes, and process improvements.
  • Conduct interviews with business leaders and authorities to elicit and identify user requirements.
  • + Translate business requirements to technical requirements in conjunction with technical team.
  • Document and gain approval for requirements from project team and business sponsor.
  • + Provide data analysis for integration requirements, reporting needs, and other functions.
  • Maintain effective communications with supervisor, project managers and team members.
  • + Trace requirements to deployed system to ensure all the requirements are met.
  • Participate in development and deployment process as needed.
  • + Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process.
  • Identify and resolve defects as requested.
  • + Provide status updates and reporting while meeting project schedule, deadlines, landmarks, and budget.
  • Advise Project Manager of technical issues, project barriers and resolutions.
  • + Provide use cases and other documentation for development of training and user documentation.
  • Assist in developing training documents as requested or needed.
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration or related technology certification+ Three (3) years of experience in a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities+ Three (3) years of experience with one or more of the assigned line of business applications and systems (ex.
  • SharePoint, Dynamics, Blackbaud, Finance, etc.)
  • Three (3) years of knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software+ Two - Three (2-3) years of experience with Salesforce Marketing Cloud+ Ensure 100% alignment to all BT and AHA policies, processes and procedures related to technology
  • Compensation & Benefits
  • The American Heart Association invests in its people.
  • Here are the main components of our total rewards package.
  • Visit Rewards & Benefits to see more details.
  • Our goal is to ensure you have a competitive base salary.
  • That s why we regularly review the market value of jobs and make adjustments, as needed.
  • Performance and Recognition
  • You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
  • We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
  • As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  • Professional Development
  • You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
  • HeartU is the Association s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  • Work-Life Harmonization
  • The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.
  • The number of days will increase based on seniority level.
  • You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  • The American Heart Association s 2024 Goal: Every person deserves the opportunity for a full, healthy life.
  • As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
  • At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
  • This position not a match with your skills?
  • Click here to see other opportunities.
  • Be sure to follow us on Twitter #TheAHALifeEOE/Protected Veterans/Persons with Disabilities
  • Diversity Distribution US - Top 47
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