Senior Consultant, Customer Success - Healthcare Revenue Cycle (Remote)

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.
Our Customer Success team is committed to creating true, lasting value for our customers. They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. The Customer Success team works closely with our customers to understand their business and structure deployments to maximize their return on investment. They are the voice of the customer internally and partner with all stakeholders to ensure customer success.
- Put the customer first, always.
- Acquire and act strategically on knowledge of customer business objectives, goals, culture, decision-maker concerns, market and needs to deliver appropriate customer-focused product solutions
- Learn and document existing workflows, thinking strategically on process improvements, and documenting and communicating enhanced workflow opportunities to both Janus and customer stakeholders
- Manage project plans including regular communication of risks, delays, dependencies, and ongoing customer needs as well as detailed updates and adjustments based on project changes
- Test functionality prior to deployment to ensure successful go-lives
- Serve as product expert and lead training on features and functionality
- Monitor customer performance as well as preparing, analyzing, and presenting data to inform stakeholders on financial, productivity, and customer satisfaction opportunities
- Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos
- Identify and escalate risks to project success or customer perception with proposed solutions and suggested recommendations
- Provide feedback on Janus platform and work with Product team to inform product requirements and enhancement changes
- Perform other related duties as assigned by Customer Success leaders incidental to the project success
Requirements
- 2-4 years of work experience in a technology, consulting or customer-facing role in the healthcare domain
- Passionate about technology and improving the lives of our customer's employees
- Ability to be performance driven, motivated with a focused attitude even while working independently
- Self-motivator and is excited to work in a fast-paced highly entrepreneurial environment
- Skilled communicator both written and verbal
- Experience working with large datasets in Tableau, SQL, Excel or other data analytics tools and proven ability to synthesize data into meaningful analyses and communicate effectively with key stakeholders
- Natural problem solver with critical thinking skills
- Ability to travel up to 25-50%
- Position can be located remotely in the United States
Benefits
- Employee Stock Options - let's build something together and share in the value we create.
- Flexible Schedules and Environments - work when and where you need.
- Unlimited PTO - take the time you need to be successful.
- Health, Dental and Vision - we've got you covered.
- 401k - save for retirement.
Inclusivity
At Janus, we're committed to growing and empowering an inclusive community within our company and communities. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We are an equal opportunities employer and encourage everyone to apply for our available positions, even if they don't meet every requirement - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.
We are the Shapers of Culture
Our employees are our greatest asset, and we are passionate about creating strong culture with deep purpose. We are entrepreneurial and focused, yet humble, empathetic, and inclusive. We value the individual and tackle problems as a team. The best idea wins, and teams celebrate together. We are remote-first, well-funded, and growing fast!
We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:
- Ownership - everyone is a contributor and is empowered to drive improvement.
- Curiosity - playing and learning every day.
- Eagerness - demolishing barriers to building and innovating.
- Radical Transparency - openness in communication and decision making across the organization.
- Partnership over Profit - prioritizing long-term relationships.
- Humility - we strive to be team players, setting aside ego.
- Community - nurturing an environment where all employees and partners can thrive.
Our team is fun, innovative, and willing to roll-up our sleeves to help each other succeed in a fast-paced environment.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
This job description does not constitute a contract of employment and Janus Health Technologies, Inc. may exercise its employment-at-will rights at any time.