customer Service ( Remote work , No Vaccination Required)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem

Must be willing to listen, learn, and resolve any customer inquiry.



Customer Service Job Duties and Responsibilities



Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience



Answer and manage incoming calls, emails, chats, and/or interactive voice response systems



Ability to learn and follow all customer service procedures and policies



Strive to meet and go above personal and team target goals



Record, organize and file customer interactions and account changes



Able to up-sell if needed



Able to schedule call back and appoints to resolve customer needs



Requirements



Previous experience in customer support, client services, sales, or a related field



Excellent at communicating over the phone and other communication platforms



Basic computer skills and experience



Able to multitask



Excellent time management and prioritization skills



Ability to listen actively, relay information, and answer questions and/or concerns.



Customer-focused for positive customer experience and resolution



Health Insurance (dental and vision included)



Excellent retirement plan



Tremendous upward mobility into other positions and management



Flexible hours



Remote Position(s) available (work from home)



Benefits



Health Insurance (dental and vision included)



Excellent retirement plan



Tremendous upward mobility into other positions and management



Flexible hours



Remote Position(s) available (work from home)