Member Services Representative

Who We Are:

We are bravoFit, a fast-growing Oregon-based Planet Fitness franchisee. Our mission is to help people become their own heroes. We do this by creating and promoting a comfortable fitness environment, where everyday people find inspiration to be their best: in a Judgment Free Zone.

We are growing fast as we rapidly open our state-of-the-art Planet Fitness clubs in Oregon and Alaska. We are still small enough that talented team members can make a huge impact on our future direction, but we're growing super-fast. We doubled the number of clubs we operate in 2019. Not only that, we opened our first two clubs in Alaska this year!

Our Job Opening:

bravoFit is searching for a Member Services Representative to join our team! In this role, you will be responsible for providing effective customer service for all internal and external customers by using excellent; in-depth knowledge of company products and programs as well as communication effectively with team members within the department.

Your Contributions:

• Ensure that each Member receives outstanding member service by providing a member-friendly environment, including greeting and acknowledging every Member and maintaining outstanding standards, solid product knowledge and all other components of member services.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member's accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Your Proven Track Record:

• High School Diploma or equivalent.


• Customer service experience.


• Computer knowledge.


• Problem Solving/Analysis.


• Teamwork Orientation.


• Member/Client Focus.


• Time Management.


• Communication Proficiency.


• Technical Capacity.

Why You Should Join Planet Fitness!

• Contribute to changing people's lives every day by helping us create a healthier Planet!


• Work hard and play hard with an amazing group of talented, dynamic professionals!


• Join a fun, casual team environment with co-workers who like you will help make us all great!


• Free Black card membership!


• 401(k)


• Advancement opportunities!

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work can be anywhere between Monday through Sunday, 6 a.m. to 5:59 a.m. To include holidays.

Qualifications

Other:

• 18 years of age or older.


• CPR Certification (obtained through employment)


• Planet Fitness University Classes (obtained through employment)


• Tanning Certification (obtained through employment)